Service Coordinator

Finning International Inc.; Fort McMurray; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

14x14 schedule

Career growth opportunities

Job summary

Finning Canada in Fort McMurray is seeking a detail-oriented Service Coordinator to organize and oversee maintenance and repair work from request through invoicing. You will support operations teams, technicians, and customers with documentation, scheduling, and progress tracking.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple priorities in a fast-paced environment. Competitive compensation and a 14x14 rotation enable work-life balance.

Qualifications

• Requires post-secondary education in business/administration or related fields.
• Candidates should have 2–4 years in service/coordinator roles in relevant industries.
• Strong documentation, organizational, and problem-solving skills required.

Responsibilities

• Coordinate repair and maintenance activities.
• Prepare and coordinate service requests and supporting documentation.
• Verify customer account information, history, warranty, and repair requirements.
• Ensure repair scopes, schedules, and budgets meet customer expectations.
• Identify risks before work begins.
• Maintain real-time updates in service systems.
• Coordinate repair schedules, transport, and third-party providers.
• Support warranty and administrative processes related to repairs.
• Document actions and commitments in meetings.
• Monitor progress and communicate delays or changes to customers.
• Coordinate site access and training for technicians.
• Ensure all labour entries, invoices, and reports are complete for billing.

Skills

Administrative coordination

Verbal and written communication

Attention to detail

Task prioritization

Relationship building

Critical thinking

Mechanical aptitude

Process orientation

Computer skills / 50+ WPM

Education

Business Administration

Administrative Management

Accounting or Finance

Operations Management

Tools

Service management systems

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position

Location: Fort McMurray, AB Schedule: 14 Days On / 14 Days Off Rotation Employment Type: Full-Time

Build Your Career Supporting One of Canada's Leading Heavy Equipment Service Operations

We are seeking a highly organized and proactive Service Coordinator to join our team in Fort McMurray. In this role, you will play a critical part in coordinating maintenance and repair activities, ensuring work progresses efficiently from service request through to completion and invoicing. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively manage multiple priorities while supporting operational teams, technicians, and customers.

Job Description: What You'll Do

• Coordinate Repair and Maintenance Activities
• Prepare and coordinate service requests and supporting documentation.
• Verify customer account information, service history, warranty details, and repair requirements.
• Ensure repair scopes, schedules, and budgets are clearly documented and aligned with customer expectations.
• Identify and communicate potential operational or business risks before work begins.
• Support Ongoing Service Work
• Maintain accurate and real-time updates in service management systems.
• Coordinate repair schedules, transportation logistics, and third-party service providers.
• Assist with warranty, goodwill, and administrative processes related to repairs.
• Support planning meetings and document action items and commitments.
• Monitor repair progress and proactively communicate delays, risks, or changes impacting customer commitments.
• Coordinate site access requirements and training for service technicians when necessary.
• Drive Efficient Job Closure
• Ensure all documentation, labour entries, invoices, service reports, and supporting records are complete.
• Follow up on outstanding items that may delay billing or job closure.
• Support warranty claim submission and documentation requirements.
• Help ensure repair orders are accurately completed and ready for final customer review and invoicing.

What You Bring

• Strong administrative and coordination abilities.
• Excellent verbal and written communication skills.
• High attention to detail and document accuracy.
• Ability to prioritize multiple tasks and changing deadlines.
• Strong relationship-building and collaboration skills.
• Critical thinking and problem-solving abilities.
• Mechanical aptitude and interest in maintenance or equipment operations.
• Process-oriented mindset with a focus on accuracy and continuous improvement.
• Strong computer skills and keyboarding abilities (50+ WPM preferred).

Preferred Experience

• We're interested in candidates with 2-4 years of experience in one or more of the following areas:
• Service or maintenance coordination
• Document control or administration
• Construction, mining, forestry, or oil and gas operations
• Equipment dealership environments
• Project coordination
• Field service support
• Process improvement or workflow management

Education Preference will be given to candidates with post‑secondary education in:

• Business Administration
• Administrative Management
• Accounting or Finance
• Operations Management
• Related disciplines
• Equivalent combinations of education and experience will also be considered.

What Makes You Successful

• Are you someone who: Puts customers first and takes pride in delivering exceptional service.
• Communicates effectively with stakeholders at all levels.
• Takes initiative and proactively identifies issues before they become problems.
• Is comfortable working in a dynamic environment with competing priorities.
• Drives results through organization, accountability, and follow-through.
• Works collaboratively while maintaining a sense of urgency.

Why Join Us?

• Competitive compensation and benefits.
• 14x14 work schedule providing excellent work-life balance.
• Opportunity to work alongside industry-leading equipment and service teams.
• Career growth within a stable and well-respected organization.
• Challenging and rewarding work supporting critical operations across Northern Alberta.

If you're a detail-oriented coordinator who enjoys supporting complex service operations and ensuring exceptional customer outcomes, we'd love to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.