Service Coordinator

Finning International Inc.; Fort McKay; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career growth opportunities

Job summary

Finning Canada is seeking a Service Coordinator in Fort McKay, Alberta, to support maintenance and repair operations. You will plan, track, document, and complete service tasks from start to finish while collaborating with service teams, planners, supervisors, customers, and third-party vendors.

The role emphasizes organizing work orders, maintaining records, and keeping projects on schedule. Ideal candidates have 2–4 years in a coordination or service-support role and strong communication, time

Qualifications

• Minimum 2–4 years of experience in a coordination, administration, project support, or service-related role.
• Post-secondary education in Business Administration, Accounting, Project Coordination, Administrative Management, or a related field preferred.
• Experience coordinating projects, maintenance activities, repair operations, field services, or service administration.
• Experience working in construction, mining, oil and gas, forestry, heavy equipment, manufacturing, transportation, or industrial environments.
• Knowledge of service, billing, warranty, or work order processes is considered an asset.

Responsibilities

• Coordinate Service and Maintenance Activities and review service requests for completeness.
• Create and maintain work orders and service records.
• Support repair planning by identifying risks and history considerations.
• Ensure documentation is complete and maintained through the repair process.
• Track repair progress and keep systems updated with real-time information.
• Coordinate labour, parts, vendors, transportation, and contractor activities.

Skills

Communication

Time management

Attention to detail

Multitasking

Analytical thinking

Problem solving

Education

Post-secondary education in Business Administration or related field

Tools

Microsoft Office

Business systems

Job description

Company: Finning Canada | Opening: 1 | Worker Type: Permanent Position | Location: Fort McKay, Alberta | Schedule: 14 days on / 14 days off rotation.

Overview

Fort McKay, AB | 14x14 Rotation Are you highly organized, detail-oriented, and skilled at coordinating multiple moving parts in a fast-paced environment? Finning Canada is seeking a Service Coordinator to support maintenance and repair operations by ensuring work is planned, tracked, documented, and completed efficiently from start to finish. In this role, you will work closely with service teams, planners, supervisors, customers, and third-party vendors to support repair projects, maintain accurate records, and help deliver an exceptional customer experience. If you thrive in a collaborative environment and enjoy keeping projects on track, we'd love to hear from you.

Job Description

What You’ll Do

• Coordinate Service and Maintenance Activities Review service requests and ensure all required information is received and accurate.
• Create and maintain work orders and service records.
• Support repair planning activities by identifying potential risks, issues, or service history considerations.
• Ensure all documentation is complete, organized, and maintained throughout the repair process.
• Support Project Execution Track repair progress and keep systems updated with real-time information.
• Coordinate labour, parts, vendors, transportation, and contractor activities as required.
• Schedule meetings and document action items to ensure work stays on schedule.
• Communicate risks, delays, scope changes, and other project impacts to key stakeholders.
• Assist with site access requirements and training coordination for technicians.
• Manage Administrative and Financial Processes Support warranty and billing processes.
• Process work order updates and adjustments throughout project execution.
• Monitor documentation requirements and ensure records are complete and accurate.
• Assist with invoicing preparation and work order closure activities.
• Deliver Excellent Customer Support Act as a key point of contact for customers and internal teams.
• Provide timely updates on service progress and job status.
• Respond professionally to inquiries and requests.
• Build strong relationships with stakeholders while supporting operational priorities.

What We’re Looking For

Required Skills

• Strong communication and relationship-building abilities.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office applications and business systems.

Preferred Experience

• Experience coordinating projects, maintenance activities, repair operations, field services, or service administration.
• Experience working in construction, mining, oil and gas, forestry, heavy equipment, manufacturing, transportation, or industrial environments.
• Knowledge of service, billing, warranty, or work order processes is considered an asset.
• Familiarity with maintenance planning, project coordination, or operational support functions.

Education & Experience

• Post-secondary education in Business Administration, Accounting, Project Coordination, Administrative Management, or a related field preferred.
• Minimum 2-4 years of experience in a coordination, administration, project support, or service-related role.

Why Join Finning?

• Competitive compensation and benefits package.
• Opportunity to support Canada’s largest Caterpillar dealer.
• Work with a collaborative and safety-focused team.
• Gain exposure to large-scale maintenance and repair operations.
• Build a rewarding career in a dynamic and growing industry.

Position

Position: Service Coordinator Location: Fort McKay, Alberta Schedule: 14 days on / 14 days off rotation

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world’s largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.