Service Planner

Finning International Inc.; Saskatoon; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Retirement saving opportunities

Training opportunities

Job summary

Finning Canada is seeking a Service Planner to manage repair and rebuild projects from intake to completion. You will develop repair scopes, create quotes, and coordinate with service teams to meet timelines and budgets.

In this fast-paced, customer-facing role, you’ll build strong relationships, ensure updates throughout the lifecycle, and drive operational success while maintaining profitability and service quality.

Qualifications

• 2+ years in technical service, parts, warranty, or dealership environment is an asset.
• Strong financial acumen with estimating accuracy, bid variance, and profitability awareness.
• Excellent communication and collaboration skills; able to work cross-functionally with multiple stakeholders.

Responsibilities

• Manage intake, scope development, quoting, and communication throughout the repair lifecycle.
• Ensure customer satisfaction through consistent updates and post-repair follow-up.
• Develop accurate estimates based on machine history, warranty status, service letters, and customer requirements.
• Responsible for budgeting and timelines management.
• Collaborate with service supervisors and technicians to ensure scope alignment and participate in meetings.
• Assess warranty and goodwill claims, aligning with account teams on commercial considerations.
• Coordinate with Product Support, Equipment Sales, and Admin teams for seamless service delivery.
• Complete all required documentation for service requests, work orders, and customer support operations.
• Track and communicate the financial health of ongoing service jobs to keep customers informed.

Skills

Technical service experience

Financial acumen

Communication

Team player

Mechanical aptitude

Microsoft Office

Tools

Microsoft Office

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent

Position Overview: As a Service Planner, you’ll be a key member of Finning’s Service Operations team, responsible for managing repair and rebuild projects from intake to completion. In this customer facing role, you’ll develop repair scopes, create accurate quotes, and collaborate with service teams to ensure service jobs are completed on time and on budget.

If you thrive in a fast-paced environment and enjoy building strong customer relationships while driving operational success, we want to hear from you!

Job Description

• Manage intake, scope development, quoting, and communication throughout the repair lifecycle.
• Ensure customer satisfaction through consistent updates and post-repair follow-up.
• Develop accurate estimates based on machine history, warranty status, service letters, and customer requirements.
• Responsibility for management of budget and timelines.
• Collaborate with service supervisors and technicians to ensure scope alignment, participate in pre/mid/post job meetings, and track progress.
• Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.
• Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery.
• Complete all required documentation for service requests, work order transitions, and customer support operations.
• Track and communicate the financial health of ongoing service jobs, ensuring customers are kept informed.

Qualifications

• 2+ years of experience in technical service, parts, warranty, or dealership environment considered an asset.
• Financial acumen, with the ability to manage estimating accuracy, bid variance, and job profitability.
• Team player who thrives in a fast paced environment.
• Excellent communication and collaboration skills, with the ability to work cross-functionally with multiple stakeholders.
• Mechanical aptitude and technical knowledge of Finning and CAT product lines, repair processes, and warranty systems is an asset.
• Proficiency in Microsoft Office and other relevant software platforms.

Note: This is a permanent, full time position for our Saskatoon location

Position is 5x2 Monday-Friday (8-430)

• Competitive salary, comprehensive benefits package and retirement saving opportunities.
• Training opportunities provided

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.