Service Supervisor

Finning International Inc.; Fort McKay; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

14x14 rotation schedule

Competitive compensation package

Job summary

Finning Canada in Fort McKay, Alberta, is seeking a Service Supervisor to lead a team of up to 15 technicians and apprentices across three service bays.

You will drive safety, quality, and productivity, overseeing daily operations, training, and performance management to ensure timely, high-quality service delivery.

This hands-on leadership role requires a Journeyperson Heavy Equipment Technician and a track record in Caterpillar equipment environments.

Qualifications

• Journeyperson Heavy Equipment Technician certification is required.
• Minimum 4 years of experience with Caterpillar equipment and engines.
• Previous supervisory or leadership experience in maintenance, service, mining, construction, or heavy equipment.
• Strong understanding of safety management principles and field/shop operations.
• Excellent communication, coaching, and interpersonal skills.
• Proven ability to prioritize work, manage resources and lead teams in a fast-paced environment.

Responsibilities

• Lead a team of up to 15 technicians and apprentices across three service bays.
• Champion a strong safety culture and ensure work complies with policies and regulatory requirements.
• Provide recruitment, onboarding, performance management, and development for staff.
• Ensure repairs are completed safely, correctly, and efficiently the first time.
• Coordinate daily manpower and bay assignments; monitor productivity and workload distribution.
• Conduct mid-job reviews and communicate changes in scope and impacts to stakeholders.

Skills

Team leadership

Safety leadership

Communication

Problem solving

Education

Journeyperson Heavy Equipment Technician

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Fort McKay, Alberta 14x14 Rotation At Finning, we believe in empowering our people to deliver exceptional customer experiences while maintaining an unwavering commitment to safety, teamwork, and operational excellence. We are currently seeking a Service Supervisor to lead a team of up to 15 technicians and apprentices across three service bays in our Fort McKay operation. This is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment, enjoys developing people, and is passionate about driving safe, high-quality service delivery.

What You’ll Do

Safety Leadership

• Champion a strong safety culture and ensure all work is completed in accordance with company policies, procedures, and regulatory requirements.
• Lead daily safety discussions, pre-job reviews, mid-job reviews, and post-job inspections.
• Conduct regular shop floor inspections to ensure Job Hazard Assessments (JHAs) are current and effective.
• Ensure compliance with National Safety Code (NSC) requirements, including inspections, hours-of-service compliance, and load securement standards.
• Support ongoing safety training and development for employees.

People Leadership

• Lead, coach, and develop a team of up to 15 technicians and apprentices.
• Support recruitment, onboarding, performance management, and employee development activities.
• Foster a positive and inclusive work environment that promotes engagement, accountability, and collaboration.
• Provide ongoing coaching, feedback, and performance conversations to help employees grow and succeed.

Quality & Customer Service Excellence

• Ensure repairs are completed safely, correctly, and efficiently the first time.
• Monitor work progress and identify potential issues before they impact customers.
• Collaborate with technicians to resolve tooling, parts, and technical challenges.
• Review inspection findings and communicate key information to customer-facing teams to support a positive customer experience.
• Support warranty administration, contamination control practices, and repair process management.

Productivity & Operational Performance

• Coordinate daily manpower and bay assignments across three service bays.
• Monitor technician productivity and workload distribution.
• Conduct mid-job reviews to identify changes in job scope and communicate impacts effectively.
• Ensure work is completed according to schedule while maintaining safety and quality standards.
• Support continuous improvement initiatives and operational performance targets.

What You’ll Bring

Required Qualifications

• Journeyperson Heavy Equipment Technician certification.
• Minimum 4 years of experience working with Caterpillar equipment and engines.
• Previous supervisory or leadership experience in a maintenance, service, mining, construction, or heavy equipment environment.
• Strong understanding of safety management principles and field/shop operations.
• Excellent communication, coaching, and interpersonal skills.
• Proven ability to prioritize work, manage resources, and lead teams in a fast-paced environment.

Preferred Experience & Knowledge

• Knowledge of Caterpillar warranty processes, product support programs, and equipment systems.
• Understanding of contamination control, undercarriage systems, and heavy equipment repair practices.
• Familiarity with collective agreements and performance management processes.
• Financial and business acumen with the ability to understand operational and branch performance metrics.
• Understanding of National Safety Code requirements and regulatory compliance.

Why Join Finning?

• Competitive compensation and benefits package.
• 14x14 rotational schedule supporting work-life balance.
• Leadership opportunity with direct impact on safety, employee development, and operational performance.
• Work alongside industry-leading technicians and Caterpillar equipment experts.
• Career growth opportunities within the world's largest Caterpillar dealer.

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years.

The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.

Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.

OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.