Service Coordinator

Finning International Inc.; Edmonton; Hybrid; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career growth opportunities

Job summary

Finning Canada is seeking a highly organized Service Coordinator to manage administrative and operational processes supporting major equipment repairs and maintenance. You will help move jobs from initiation to invoicing and closure in a fast-paced environment.

The role requires strong coordination, project administration, and stakeholder communication skills, with duties spanning MCO setup, scheduling, invoicing support, and cross-functional collaboration.

Qualifications

• Strong communication and stakeholder management required.
• Excellent organizational and time management abilities.
• High attention to detail and accuracy.
• Proven problem-solving and risk assessment capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate setup and administration of Maintenance Customer Orders (MCOs) and work orders.
• Review service requests for accuracy and completeness before processing.
• Verify customer information, credit approvals, service history, warranty considerations, and applicable programs.
• Support service scope, budget, and scheduling alignment through documentation and updates.
• Identify risks or concerns affecting repair execution or outcomes.
• Maintain documentation and records throughout the service lifecycle.

Skills

Strong communication

Stakeholder management

Organizational skills

Attention to detail

Problem-solving

Multi-priority management

Customer-focused

Education

Business administration / project coordination coursework

Tools

Microsoft Office

ERP systems

Job description

Company: Finning Canada Number of Openings: 2 Worker Type: Permanent Position Overview: Location: Edmonton, AB Position Type: Full-Time At Finning, we are committed to delivering exceptional service and support to our customers. We are currently seeking a highly organized and detail-oriented Service Coordinator to join our team. In this role, you will play a key part in coordinating the administrative and operational processes that support major equipment repairs and maintenance activities, ensuring jobs move efficiently from initiation through to invoicing and closure. This is an excellent opportunity for someone with strong coordination, project management, and stakeholder communication skills who enjoys working in a fast-paced service environment.

Job Description

What You'll Do

Service Planning & Initiation

• Coordinate the setup and administration of Maintenance Customer Orders (MCOs) and work orders.
• Review service requests to ensure accuracy and completeness before processing.
• Verify customer information, credit approvals, service history, warranty considerations, and applicable programs.
• Support service scope, budget, and scheduling alignment through proper documentation and system updates.
• Identify and communicate potential risks or concerns that could impact repair execution or customer outcomes.
• Maintain accurate documentation and records throughout the service lifecycle.

Service Process Coordination

• Support Repair Planners and Service Supervisors throughout repair execution.
• Monitor job progress and ensure information is accurately maintained across internal systems.
• Coordinate warranty, goodwill, and administrative processes from initiation through invoicing.
• Schedule and support pre-job, mid-job, and post-job review meetings.
• Track action items, update commitment dates, and communicate risks related to timelines, budgets, or rework requirements.
• Coordinate transportation arrangements, third-party contractors, and required documentation.
• Assist with technician site access requirements, training credentials, and clearance documentation.

Customer & Stakeholder Support

• Provide timely communication to customers and internal stakeholders regarding job status and progress.
• Respond to service, warranty, production, and operational inquiries.
• Support cross-functional teams to ensure service work progresses efficiently.
• Participate in meetings and collaborate with stakeholders to resolve issues and remove barriers.

MCO Closure & Invoicing

• Review completed jobs to ensure all required documentation has been received and is accurate.
• Coordinate final warranty, billing, and invoicing requirements.
• Follow up on outstanding items to support timely job closure.
• Maintain documentation quality standards and identify any deficiencies requiring correction.
• Assist in driving process efficiency and reducing delays to invoicing.

What You Bring

Skills & Abilities

• Strong communication and stakeholder management skills.
• Excellent organizational and time management abilities.
• Strong attention to detail and accuracy.
• Proven problem-solving, analytical, and risk assessment capabilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Collaborative, customer-focused, and professional approach.
• Proficiency with Microsoft Office applications and business systems/ERP platforms.

Experience

2 to 4 years of experience in a coordination, project administration, service administration, dealership, construction, oil and gas, forestry, mining, marine, or field service environment.

Experience supporting projects, service operations, maintenance activities, or customer-facing coordination functions is considered an asset.

Experience working in environments requiring strong documentation control, scheduling, and stakeholder communication.

Education

Secondary education with training or coursework in business administration, project coordination, accounting, finance, or a related field.

Post-secondary education is considered an asset.

Preferred Qualifications

• Knowledge of equipment maintenance, parts, repair processes, or heavy equipment service operations.
• Understanding of warranty and billing processes.
• Familiarity with project management principles including scope, schedule, risk, budget, and stakeholder management.
• Experience working with Salesforce or similar service management systems is an asset.

Why Join Finning?

Work with an industry leader supporting world-class equipment and customers.

Be part of a collaborative team focused on service excellence.

Opportunity to develop your coordination, project management, and operational expertise.

Competitive compensation and benefits package. Career growth opportunities within a diverse and inclusive organization.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.