Service Coordinator

Finning International Inc.; Prince George; On-site; CAD 42,000 - 60,000; Full time

Job summary

Finning Canada is seeking a Service Coordinator in Prince George, BC, to be the central point connecting customers, technicians, planners, supervisors, and support teams. You will ensure service work is planned, communicated, executed, and completed efficiently, while maintaining exceptional customer service.

You will manage documentation, schedules, and reporting, coordinate resources and transportation, and support warranty and billing activities.

Qualifications

• 2–4 years of experience in service coordination, project coordination, administrative, operations support, or dealership environment.
• Experience supporting construction, forestry, mining, oil and gas, industrial equipment, transportation, or service operations.
• Knowledge of repair processes, maintenance planning, parts coordination, or warranty administration is an asset.
• Post-secondary education in Business Administration, Accounting, Project Management, or a related field is preferred.

Responsibilities

• Coordinate service jobs from initiation through completion and invoicing.
• Create and manage work orders, job documentation, and service records.
• Monitor job progress, schedules, budgets, and customer commitments.
• Communicate regularly with customers and internal teams regarding repair status and timelines.
• Support service planners and supervisors with job execution and scheduling activities.
• Coordinate transportation, contractors, third-party services, and site access requirements.
• Track and update service systems to ensure accurate information and reporting.
• Identify risks, delays, or issues that may impact customer commitments and elevate when required.
• Participate in pre-job, mid-job, and post-job reviews while documenting action items.
• Assist with warranty administration, billing activities, and job close-out documentation.
• Ensure service records are complete, accurate, and audit-ready.

Skills

Organizational skills

Communication

Analytical thinking

Prioritization

Customer focus

MS Office

Education

Post-secondary education in related field

Tools

MS Office

Service management systems

Job description

Company: Finning Canada Number of Openings: 2 Worker Type: Permanent

Position Overview: Prince George, BC | Monday to Friday (5x2) | Full-Time Build Strong Customer Relationships. Keep Service Moving. Finning Canada is looking for an organized, customer-focused Service Coordinator to join our team in Prince George. In this role, you'll be the central point connecting customers, technicians, planners, supervisors, and support teams to ensure service work is planned, communicated, executed, and completed efficiently. If you thrive in a fast-paced environment, enjoy coordinating multiple priorities, and take pride in delivering exceptional customer service, this could be the perfect opportunity for you.

Job Description: What You'll Do

As a Service Coordinator, you'll play a key role in keeping maintenance and repair projects on track by managing documentation, coordinating resources, and ensuring stakeholders are informed every step of the way.

• Coordinate service jobs from initiation through completion and invoicing
• Create and manage work orders, job documentation, and service records
• Monitor job progress, schedules, budgets, and customer commitments
• Communicate regularly with customers and internal teams regarding repair status and timelines
• Support service planners and supervisors with job execution and scheduling activities
• Coordinate transportation, contractors, third-party services, and site access requirements
• Track and update service systems to ensure accurate information and reporting
• Identify risks, delays, or issues that may impact customer commitments and elevate when required
• Participate in pre-job, mid-job, and post-job reviews while documenting action items
• Assist with warranty administration, billing activities, and job close-out documentation
• Ensure service records are complete, accurate, and audit-ready

What We're Looking For

• Strong organizational and time management skills
• Excellent communication and stakeholder management abilities
• Exceptional attention to detail and accuracy
• Analytical thinking and problem-solving skills
• The ability to balance multiple priorities and deadlines
• A collaborative and customer-focused mindset
• Proficiency with Microsoft Office and business systems

Preferred Qualifications

• 2-4 years of experience in a service coordination, project coordination, administrative, operations support, or dealership environment
• Experience supporting construction, forestry, mining, oil and gas, industrial equipment, transportation, or service operations
• Knowledge of repair processes, maintenance planning, parts coordination, or warranty administration is considered an asset
• Post-secondary education in Business Administration, Accounting, Project Management, or a related field is preferred

Why Join Finning?

Work for the world's largest Caterpillar dealer

Be part of a collaborative and supportive team environment

Gain exposure to large-scale equipment maintenance and service operations

Build valuable experience in project coordination, customer service, and operational support

Competitive compensation and comprehensive benefits package

Opportunities for career growth and professional development

At Finning, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

We welcome applications from all qualified candidates.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as the Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.