Equipment Advisor

Finning International Inc.; Surrey; Hybrid; CAD 65,000 - 80,000; Part time

Job summary

Finning Canada is seeking an Equipment Advisor on a contract basis to manage end-to-end equipment orders for customers in construction, mining, forestry and power systems. You will quote, source, prepare, transport, invoice and deliver equipment while coordinating with sales, operations and logistics teams.

The role emphasizes customer-focused service, accurate documentation, and continuous improvement in order workflows within a collaborative environment.

Qualifications

• 3–7 years in customer service, supply chain, or logistics.
• Post-secondary education in business or supply chain.
• Strong organizational skills and attention to detail.
• Able to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication; analytical and problem-solving.

Responsibilities

• Manage complete lifecycle of new equipment orders from quote to delivery.
• Source and allocate equipment and attachments per specs.
• Coordinate preparation, transport, and delivery.
• Track progress and address delays; communicate with stakeholders.
• Provide quotes for custom configurations and attachments.
• Support cross-functional teams to ensure on-time fulfillment.

Skills

Organizational skills

Attention to detail

Prioritization

Communication skills

Analytical thinking

Independent collaboration

Education

Business/Operations Management degree

Supply Chain education

Equivalent experience accepted

Tools

ERP systems

Inventory management

Quoting systems

Order management software

Microsoft Excel/Office

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Temporary (Fixed Term) Position Overview: We are seeking a highly organized and customer-focused Equipment Advisor to join our team on a contract basis. In this role, you will serve as the single point of contact for the end-to-end fulfillment of new equipment orders, supporting customers across the construction, mining, forestry, and power systems industries. This position plays a critical role in delivering an exceptional customer experience by managing the full lifecycle of equipment orders, from quoting and sourcing equipment to coordinating preparation, transportation, invoicing, and final delivery. You'll work closely with sales teams, operations, logistics, and other internal stakeholders to ensure every order is executed accurately, efficiently, and on time.

What You'll Do

• Equipment Order Management
• Manage the complete lifecycle of new equipment customer orders from quote to delivery.
• Source and allocate equipment and attachments according to customer specifications and sales agreements.
• Coordinate equipment preparation activities and communicate scope requirements to internal teams.
• Monitor order progress, customer timelines, and key milestones, proactively addressing delays or roadblocks.
• Coordinate equipment transportation and delivery to customers.
• Ensure all financing, credit, warranty, freight, and documentation requirements are completed before invoicing.
• Process customer orders, deposits, invoices, warranty sales, back orders, and corrections.
• Maintain accurate order documentation and tracking records.
• Custom Quoting
• Review and prepare custom equipment configurations and associated preparation costs.
• Provide quotes for attachment-only sales and specialized customer requirements.
• Collaborate with internal teams to support configuration changes and quoting enhancements.
• Customer and Stakeholder Support
• Act as the primary point of contact for sales teams regarding customer order status and progression.
• Provide proactive updates and visibility on equipment orders to stakeholders.
• Investigate and resolve issues impacting customer delivery timelines.
• Partner with inventory planning, transportation, equipment preparation, procurement, and other cross-functional teams to drive successful outcomes.
• Support branches and departments by providing guidance on equipment fulfillment processes and procedures.
• Process Improvement & Team Support
• Identify opportunities to improve workflows and customer experience.
• Support documentation and standard operating procedure development.
• Provide coverage for team members during vacations, absences, and peak workload periods.
• Participate in continuous improvement initiatives and special projects.

What You Bring

• 3-7 years of experience in customer service, service administration, supply chain, logistics, equipment operations, or a related field.
• Post-secondary education in Business, Operations Management, Supply Chain Management, Industrial Engineering, or a related discipline.
• Equivalent experience will also be considered.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proven ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Experience supporting equipment sales, logistics, transportation, warehousing, or distribution operations.
• Knowledge of heavy equipment, construction equipment, mining equipment, forestry equipment, or power systems.
• Experience with Caterpillar equipment or related industries is considered an asset.
• Familiarity with ERP, inventory, quoting, transportation, or order management systems.
• Advanced proficiency with Microsoft Office applications, particularly Excel, Outlook, and Teams.

Key Competencies

• Customer Focus You build strong relationships and consistently deliver solutions that enhance the customer experience.
• Drives Results You take ownership, manage priorities effectively, and deliver on commitments in a timely manner.
• Problem Solving You can navigate complex situations, identify solutions, and make sound business decisions.
• Collaboration You work effectively with a wide range of stakeholders and build strong cross-functional partnerships.
• Courage & Accountability You address challenges head-on, communicate openly, and take responsibility for outcomes.

Why Join Us

This is an excellent opportunity to gain exposure to complex equipment transactions and work closely with sales, operations, logistics, and supply chain teams while contributing directly to customer success. If you enjoy coordinating moving parts, solving problems, and delivering exceptional service, we'd like to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.