Service Planner

Finning International Inc.; Fort McKay; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

7x7 rotational schedule

Career development opportunities

Job summary

Finning Canada in Fort McKay, AB seeks an experienced Service Planner to coordinate equipment repairs, scheduled maintenance, and delivery timelines. This role requires strong mechanical understanding and the ability to align multiple teams to keep projects on track.

You'll work with operations, technical, parts, warranty, and customer teams, develop detailed schedules, monitor milestones, and identify delays early. Competitive benefits and a 7x7 rotational shift are offered.

Qualifications

• Experience in service planning, maintenance planning, project coordination, scheduling, or a related role.
• Strong mechanical aptitude and understanding of heavy equipment, mining equipment, construction equipment, or industrial operations.
• Ability to manage multiple projects and priorities simultaneously.
• Excellent organizational and problem-solving skills.
• Strong communication and customer service abilities.
• Proficiency with Microsoft Office applications.
• Experience with service management systems, scheduling software, or warranty administration is considered an asset.

Responsibilities

• Coordinate equipment repairs, rebuilds, inspections, and delivery schedules.
• Work closely with operations, technical teams, parts personnel, warranty teams, and customers to keep projects moving efficiently from start to finish.
• Develop and maintain detailed work schedules for equipment projects.
• Coordinate labour, parts, resources, and timelines.
• Monitor project progress and identify potential delays before they occur.
• Review work scopes before execution to ensure requirements are defined and clear.
• Collaborate with internal teams to ensure jobs are planned effectively.
• Support smooth communication between departments and stakeholders.
• Track action items and project deliverables.
• Identify warranty opportunities on equipment repairs and rebuilds.
• Prepare and coordinate warranty submissions.
• Ensure supporting documentation is accurate and complete.
• Help maximize warranty recovery and reduce processing delays.
• Serve as a key point of contact for customers throughout the planning and execution process.
• Provide updates on project status, timelines, and completion targets.

Skills

Service planning

Maintenance planning

Project coordination

Scheduling

Mechanical aptitude

Heavy equipment

Multi-project management

Organization

Communication

Customer service

Microsoft Office

Scheduling software

Warranty administration

Job description

Company: Finning Canada Number of Openings: 2 Worker Type: Permanent Position Overview: Fort McKay, AB | 7x7 Rotational Shift

At Finning, we help our customers keep their equipment working safely, efficiently, and reliably. As our operations continue to grow, we are looking for a highly organized and customer-focused Service Planner to join our team in Fort McKay. This position is ideal for someone with a strong mechanical background who enjoys coordinating projects, managing schedules, working with multiple stakeholders, and ensuring equipment is delivered on time and to the highest standard.

Job Description

What You'll Do

As a Service Planner, you'll play a key role in coordinating equipment repairs, rebuilds, inspections, and delivery schedules. You'll work closely with operations, technical teams, parts personnel, warranty teams, and customers to keep projects moving efficiently from start to finish.

Planning & Scheduling

• Develop and maintain detailed work schedules for equipment projects.
• Coordinate labour, parts, resources, and timelines.
• Monitor project progress and identify potential delays before they occur.
• Track key milestones and ensure projects remain on schedule.

Project Coordination

• Review work scopes before execution begins to ensure requirements are clearly defined.
• Collaborate with internal teams to ensure jobs are planned effectively.
• Support smooth communication between departments and stakeholders.
• Track action items and project deliverables.

Warranty Administration

• Identify warranty opportunities on equipment repairs and rebuilds.
• Prepare and coordinate warranty submissions.
• Ensure supporting documentation is accurate and complete.
• Help maximize warranty recovery and reduce processing delays.

Customer Support

• Serve as a key point of contact for customers throughout the planning and execution process.
• Provide updates on project status, timelines, and completion targets.
• Build strong relationships through proactive communication and service excellence.

What We're Looking For

• Experience in service planning, maintenance planning, project coordination, scheduling, or a related role.
• Strong mechanical aptitude and understanding of heavy equipment, mining equipment, construction equipment, or industrial operations.
• Ability to manage multiple projects and priorities simultaneously.
• Excellent organizational and problem-solving skills.
• Strong communication and customer service abilities.
• Proficiency with Microsoft Office applications.
• Experience with service management systems, scheduling software, or warranty administration is considered an asset.

Why Join Finning?

• Competitive compensation and benefits package.
• 7 days on, 7 days off rotational schedule.
• Opportunity to work with industry-leading equipment and technology.
• Exposure to large-scale projects in a growing operation.
• Career development opportunities within a global organization.
• Collaborative team environment focused on safety, quality, and continuous improvement.

The Impact You'll Make

As our operation expands, this role will be instrumental in improving project planning, equipment delivery performance, schedule accuracy, and patient? customer satisfaction. You'll help ensure teams are prepared to execute work efficiently while supporting continuous growth and operational excellence.

Build your future with Finning and help deliver exceptional service to some of the world's largest equipment operations.

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.