Service client bilingue - Travail à domicile - Horaire flexible

Teladoc Health; Halifax; Hybrid; CAD 60,000 - 80,000; Part time

Job summary

A leading healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Halifax. This role involves managing calls, emails, and chats to assist patients and members, ensuring high customer satisfaction. Candidates should demonstrate empathy, adaptability, and strong organizational skills. A bilingual fluency in English and French is required for this position, which offers a flexible work schedule.

Benefits

Earn $24 CAD per hour

Flexible work schedule

Gain experience in healthcare and tech

Qualifications

• Strong communication abilities to articulate complex concepts.
• Experience in customer service within a call center.
• Problem-solving capabilities to handle inquiries and challenges.

Responsibilities

• Handle inbound calls, emails, and chats to assist patients and members.
• Provide information about services and coordinate queues.
• Maintain customer satisfaction and address concerns professionally.

Skills

Exceptional empathy

Organizational skills

Adaptability

Bilingual English and French

Job description

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position manages inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. The versatility to work both independently and collaboratively as part of a dynamic team is required. Outstanding telephonic communication abilities enable clear and articulate explanations of complex concepts to our diverse member base. Superior problem-solving capabilities and strong organizational acumen are essential to address challenges effectively.

Responsibilities

• Handle inbound calls, emails, and chats to assist patients and members with inquiries and issue resolution.

• Provide information about Teladoc Health services and coordinate queues to ensure timely responses.

• Maintain a high level of customer satisfaction through professional and efficient service, including crisis handling when needed.

• Work independently and as part of a team in a fast-paced call center environment.

Benefits

• Earn $24 CAD per hour
• Minimum commitment of 15 hours per week; more hours may be available by request
• Flexible work schedule
• Gain in-demand experience in healthcare and tech, building your resume with virtual healthcare, patient communication, and crisis handling skills

Schedule (EST)

• Monday to Friday: 5:00 AM – 9:00 AM
• Thursday and Friday: 8:00 PM – 12:00 AM
• Saturday and Sunday: 5:00 AM – 10:30 AM

Qualifications

• Exceptional empathy and active engagement with members and patients, demonstrating a genuine understanding of their needs
• Exemplary organizational skills, able to manage multiple priorities in a high-paced environment
• Ability to adapt to new processes and thrive in a fast-paced environment
• Bi-lingual English and French is required