Service Advisor: Growth, Training & Total Rewards

Steele Auto Group; City of Moncton; Hybrid; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Total Rewards package

Training opportunities

Job summary

Steele Auto Group’s Moncton location is seeking a Service Advisor to join the team. You will welcome clients, assess vehicle concerns, and communicate service options and timelines.

This role offers a cooperative, fast-paced environment with ongoing training and a focus on customer satisfaction. You will work with a supportive team, use CDK software, and contribute to accurate estimates, detailed work orders, and thorough client follow-ups, while upholding our service standards and commitment to

Qualifications

• Experience in a dealership is strongly preferred.
• CDK knowledge is a strong asset.
• Excellent communication and interpersonal skills.
• Organizational skills to manage multiple priorities and maintain records.

Responsibilities

• Greet clients professionally and listen to understand vehicle concerns.
• Confirm service coverage or warranties and communicate next steps.
• Prepare accurate estimates for labour, parts and materials.
• Create detailed work orders reflecting client input and technician findings.
• Keep clients informed with updates, timelines, and follow-up.
• Maintain accurate service records and adhere to service standards.
• Identify ways to enhance the client experience.

Skills

Customer service

Communication

CDK knowledge

Problem solving

Organizational skills

Valid driver’s license

Tools

CDK

Job description

Steele Auto Group’s Moncton location is seeking a Service Advisor to join the team. You will welcome clients, assess vehicle concerns, and communicate service options and timelines.

This role offers a cooperative, fast-paced environment with ongoing training and a focus on customer satisfaction. You will work with a supportive team, use CDK software, and contribute to accurate estimates, detailed work orders, and thorough client follow-ups, while upholding our service standards and commitment to