Service Advisor

Tantramar-Chevrolet; Amherst; On-site; CAD 29,000 - 35,000; Full time

Benefits offered by this job

100% Matched Retirement Savings Plan

Flexible Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts

Work Boot Reimbursement

Access to Steele University

Job summary

Tantramar Chevrolet, located in Amherst, NS, is seeking a Service Advisor to join our service team. You will be the primary contact for customers seeking maintenance or repairs, guide them through the service process, and provide accurate estimates to ensure customer confidence.

The role emphasizes solving customer concerns, delivering a welcoming experience, and building long-term relationships. Compensation includes an hourly wage range with performance bonus.

Qualifications

• At least one year of customer service experience.
• Previous experience in an Automotive Service Advisor role is considered an asset.
• Strong interpersonal skills: a good listener who can cultivate relationships.
• Ability to work in a team-driven environment.
• Good organization and learning skills.
• Valid driver's license with acceptable driver's abstract.

Responsibilities

• Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns.
• Maintain automotive records by recording problems and corrective actions planned.
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills

Customer service

Interpersonal skills

Teamwork

Listening

Organization

Job description

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Tantramar Chevrolet is seeking a Service Advisor to join our team!

An exciting opportunity is available for a customer-focused and motivated individual to join our service team. We’re looking for someone who enjoys solving customer concerns, creating a welcoming and professional experience, and building long-term relationships with customers. If you have a passion for helping people and want to grow your career with a dealership that believes in developing its team, we encourage you to apply.

As a Service Advisor with Tantramar Chevrolet, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. You will guide customers through the service process, communicate repair recommendations, provide estimates, and ensure every customer leaves with confidence in the care of their vehicle. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer experiences.

Hourly Wage Range: $21.40 to $25.70, plus performance bonus

Located in Amherst, NS

Responsibilities include but are not limited to:

• Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems


• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions


• Develop estimates by costing materials, supplies, and labor


• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required


• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns


• Maintain automotive records by recording problems and corrective actions planned


• Update job knowledge by participating in educational opportunities; reading manufacturers' publications


• Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Requirements:

• At least one year of customer service experience


• Previous experience in an Automotive Service Advisor role is considered an asset


• Strong interpersonal skills: a good listener who can cultivate relationships


• Ability to work in a team-driven environment


• Good organization and learning skills
  
• Valid driver's license with acceptable driver's abstract

Why You Will Love Working with Steele Auto Group:
At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan - Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!


• Flexible Health & Dental Plans - Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.


• Mental Health & Wellness Support - 24/7 confidential support for you and your family through EFAP.


• Employee Discounts - On vehicle purchases, parts, and service at any of our locations.


• Work Boot Reimbursement - Reimbursement immediately, no waiting required!


• Access to Steele University - you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.