Service Advisor

Steele Auto Group; Fredericton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Matched retirement plan

Health & dental plans

Mental health support

Employee discounts

Boot reimbursement

Steele University access

Job summary

Steele Auto Group is seeking a Service Advisor for Steele Buick GMC in Fredericton, NB. The role is the primary contact for customers seeking maintenance or repairs, handling inquiries, estimates, and appointment coordination to ensure customer satisfaction.

You will greet customers, assess issues, develop estimates, and maintain service records while working within a collaborative, customer-focused team. A valid driver’s license and strong communication skills are essential.

Qualifications

• At least three years of customer service experience.
• Strong interpersonal and communication skills.
• Ability to work in a team-driven environment.
• Good organization and learning skills.

Responsibilities

• Greet customers and assess vehicle issues.
• Provide cost estimates and coordinate service appointments.
• Explain estimates and obtain customer approval.
• Maintain vehicle service records and documentation.
• Continuously update knowledge from manufacturers' materials.

Skills

Customer service

Interpersonal skills

Team collaboration

Communication

Job description

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Steele Buick GMC is growing and currently seeking a Service Advisor to join our expanding team!

As aService Advisorwith Steele Buick GMC, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic opportunity to excel in the automotive service industry.

Responsibilities include but are not limited to:

• Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
• Maintain automotive records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
• Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Requirements:

• At least three years of customer service experience
• Previous experience in an Automotive Service Advisor role is considered an asset
• Strong interpersonal skills: a good listener who can cultivate relationships
• Ability to work in a team-driven environment
• Good organization and learning skills
• Valid driver's license with acceptable driver's abstract

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately, no waiting required!
• Access to Steele University – you willget engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, weensure thatevery candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We arehere to support you in every step of the way.