Auto Service Video Advisor — Video Assessments & Trust

Steele Auto Group; Fredericton; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Matched RRSP

Health & dental plans

Mental health support

Employee discounts

Boot reimbursement

Steele University

Job summary

Steele Auto Group's Steele Buick GMC in Fredericton, NB is seeking a Service Video Advisor to join our team. You will create and present video assessments of vehicle service needs and clearly communicate repair recommendations to customers, helping to build trust and ensure satisfaction.

This role emphasizes a customer-focused approach, automotive service knowledge, and the ability to translate technical details into actionable next steps for clients. Training and support are provided.

Qualifications

• Experience in automotive service or customer-facing roles is preferred.
• Strong communication and presentation skills.
• Detail-oriented and customer-focused with a solid understanding of service processes.

Responsibilities

• Create and present video assessments of vehicle service needs to customers.
• Explain repair recommendations clearly and build trust with clients.
• Support service advisors by confirming customers' needs and documenting details.

Skills

Video presentations

Customer service

Automotive knowledge

Tools

Video assessment tools

Job description

Steele Auto Group's Steele Buick GMC in Fredericton, NB is seeking a Service Video Advisor to join our team. You will create and present video assessments of vehicle service needs and clearly communicate repair recommendations to customers, helping to build trust and ensure satisfaction.

This role emphasizes a customer-focused approach, automotive service knowledge, and the ability to translate technical details into actionable next steps for clients. Training and support are provided.