Service Advisor: Grow with a People-First Auto Team

Shift Automotive; Fredericton; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Health and dental benefits

Training and development

Career growth opportunities

Employee recognition

Collaborative team environment

No nights or weekends

Bonus program

Job summary

Wonder Auto & Tire, part of Shift Auto Group, is seeking a Service Advisor to join our Atlantic Canada's automotive service team. You’ll be the friendly link between guests and the Service Team, helping customers understand maintenance needs and coordinating appointments.

We offer a competitive compensation package with $19–$23 per hour, monthly bonuses, and potential annual earnings up to $70,000, plus comprehensive benefits.

Qualifications

• Has exceptional customer service and communication skills.
• Is friendly, approachable, and genuinely enjoys helping people.
• Is organized, detail-oriented, and able to manage multiple priorities.
• Thrives in a busy, fast-paced, customer-focused environment.
• Is comfortable using computers and learning new software and systems.
• Has strong problem-solving and multitasking abilities.
• Demonstrates reliability, accountability, and a positive team-first attitude.
• Is confident communicating with customers and building lasting relationships.
• Has a willingness to learn and grow within the automotive industry.
• Previous automotive or Service Advisor experience is an asset, but not required
• A valid driver's license is an asset

Responsibilities

• Welcoming and assisting customers while creating a positive service experience
• Scheduling convenient appointment times and managing customer bookings
• Confirming recommended maintenance and services due with customers
• Communicating clearly with customers regarding their vehicle's service and maintenance needs
• Assisting customers and businesses with parts, tires, and accessory needs
• Managing customer inquiries through phone, email, and in-person interactions
• Following up with customers after their service visit to ensure we exceeded their expectations
• Maintaining accurate customer and service records
• Working closely with Technicians and other members of the Service Team to support an efficient workflow
• Helping identify opportunities to provide additional maintenance, tire, parts, and service solutions
• Supporting a clean, organized, and professional service environment
• Contributing ideas and helping continuously improve the customer experience
• Taking on other responsibilities that support our guests and the Service Team

Skills

Customer service

Communication

Friendly demeanor

Organization

Multitasking

Computer skills

Problem-solving

Reliability

Team player

Job description

Wonder Auto & Tire, part of Shift Auto Group, is seeking a Service Advisor to join our Atlantic Canada's automotive service team. You’ll be the friendly link between guests and the Service Team, helping customers understand maintenance needs and coordinating appointments.

We offer a competitive compensation package with $19–$23 per hour, monthly bonuses, and potential annual earnings up to $70,000, plus comprehensive benefits.