Service Advisor

Valley Equipment Ltd.; Town of Hartland; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive wage

Boots allowance

Uniform allowance

RRSP match

Medical insurance

Personal days

Child care subsidy

Overtime pay

Job summary

Valley Equipment Ltd. in Hartland, NB seeks a Service Advisor for the Hartland Truck Shop to join Atlantic Canada's #1 trailer and truck team. You will interact with customers, interpret concerns for Parts and Service teams, and help schedule maintenance and repairs.

This full-time position offers opportunities for advancement, competitive wages, and benefits. The ideal candidate has service-advisor experience, strong communication, and a customer-focused approach as part of a dynamic team

Qualifications

• Service advisor/parts experience.
• Strong communication skills, both written and verbal.
• Ability to interpret technical terms to customers.
• Willingness to maintain product and industry knowledge.

Responsibilities

• Interact with Parts & Service Departments to assist customers.
• Welcome customers and discuss their needs.
• Schedule maintenance appointments and needed repairs.
• Prepare and explain cost estimates to customers.
• Explain mechanical problems and work performed to customers.
• Handle phone inquiries about work-in-progress and appointments.
• Maintain vehicle records of problems and corrective actions.
• Adhere to dealership policies and procedures.

Skills

Service experience

Digital literacy

Communication skills

Customer service

Technical interpretation

Industry knowledge

Follow-up skills

Job description

GROW WITH US AND BE A PART OF ATLANTIC CANADA'S #1 TRAILER AND TRUCK TEAM!

Valley Equipment Ltd is proudly family-owned since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high-performing people, quality products, and services. We offer a dynamic, fast-paced work environment with opportunities for professional growth, recognition, and advancement.

Job description

We currently have a full-time position available for a Service Advisor at our at ourHartland Truck Shoplocation.

This is an excellent opportunity for a team player with a contagious can-do attitude in the workplace. This position interacts with customers and interprets their concerns to the Parts and Service teams. The duties include answering customers’ inquiries, making product suggestions and recommendations, and welcoming customers upon their arrival. This role has excellent opportunities for advancement.

Responsibilities and requirements:

• Working with both Parts & Service Department
• Welcoming customers and discussing their needs
• Assisting customers in scheduling appointments for routine maintenance and needed repairs
• Preparing and explaining cost estimates to customers
• Accurately explaining the nature of mechanical problems and work performed
• Handling phone inquiries regarding work-in-progress, appointments and return phone messages promptly
• Maintaining vehicle records by keeping track of problems and corrective actions
• Adhere to all Dealership policies and procedures

Qualifications:

• Service advisor/parts experience
• Knowledge of digital technology, including the ability to use the internet and the appropriate software
• Strong communication skills, both written and verbal
• Strong customer service skills in order to handle customer complaints and questions effectively
• Ability to interpret technical terms to the customers
• Willingness to maintain a high degree of product and industry knowledge
• Exceptional customer service skills, excellent follow-up skills with a genuine focus on customer support and retention

Schedule:

• 8/9-hour shift
• Monday to Friday
• Saturday every 3 weeks (7am - 12pm)
• Possible overtime

Benefits:

• Competitive wage
• Boots, and Uniform allowances
• RRSP Match Contribution
• Medical Group Insurance
• Paid Personal days
• Child Care Subsidy
• Overtime pay

*We are accepting only candidates legally authorized to work in Canada