Automotive Service Advisor

Preferred Auto & Fleet Service; Northwestern Ontario; On-site; CAD 33,062 - 55,104; Full time

Benefits offered by this job

Competitive pay

Consistent and stable full-time work

Dental, vision, and long-term disability

Extended healthcare

Bonus structure

PTO

Employee assistance program

Growth opportunities

Uniforms

Job summary

Preferred Auto & Fleet Service in Thunder Bay, ON is hiring a full-time Service Advisor. The role includes communicating with customers about their auto needs, creating repair orders, and recommending services. The ideal candidate will have over a year of experience and strong customer service and sales skills. The position offers stable full-time work, competitive pay ranging from $24.00 to $40.00 per hour, and various benefits, including dental and healthcare coverage.

Qualifications

• 1+ years of experience as an automotive service advisor or similar role.

Responsibilities

• Communicate with customers about their auto repair needs.
• Create repair orders and recommend additional services.
• Present estimates and explain service importance before approval.

Skills

Automotive service advising

Customer service

Sales skills

Time management

Communication skills

Job description

Preferred Auto & Fleet Service in Thunder Bay, ON is hiring a full‑time Service Advisor. Salary: $24.00 - $40.00 per hour.

Benefits

• Competitive pay of $24.00 to $40.00/hour
• Consistent and stable full‑time work
• Dental, vision, and long‑term disability
• Extended healthcare
• Bonus structure
• PTO
• Employee assistance program
• Growth opportunities
• Uniforms

Responsibilities

• Working from 8:00 am to 5:00 pm, Monday through Friday
• Speaking with customers about their auto repair needs
• Creating repair orders and recommending additional repairs/maintenance to encourage sales
• Presenting estimates and explaining the importance of the service before gaining approval for the work
• Communicating with the service team to keep the day‑to‑day flowing smoothly

Qualifications

• 1+ years of experience as an automotive service advisor or a similar customer service role

Ideal Candidate

• Time management skills for effectively balancing workflow in a fast‑paced environment
• Strong ability to sell auto repair and maintenance services
• Exceptional communication and customer service skills

Preferred Auto & Fleet Service is a trusted, family‑oriented shop known for going above and beyond with friendly, reliable auto repair and maintenance services. We have built an incredible reputation for excellence thanks to our knowledgeable team, clear communication, and heart for customer service. Our customers call us "TOTAL lifesavers," praise our drive to go "above and beyond," and say there is "no need to go anywhere else". We are transparent with our customers and employees, providing full digital automotive inspections and clear pathways to development. We prioritize stability, community, and a supportive work environment where juggling real life (kids, schedules, and everything in between) is understood and respected. If you’re looking to build a lasting career with a talented team that values honesty, quality, and genuine care, you’ll feel right at home with us.

We'd love to meet you! Apply using our initial, mobile‑friendly application.

Job Posted by ApplicantPro