Service Advisor

Shift Automotive; Fredericton; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Health and dental benefits

Training and development

Career growth opportunities

Employee recognition

Collaborative team environment

No nights or weekends

Bonus program

Job summary

Wonder Auto & Tire, part of Shift Auto Group, is seeking a Service Advisor to join our Atlantic Canada's automotive service team. You’ll be the friendly link between guests and the Service Team, helping customers understand maintenance needs and coordinating appointments.

We offer a competitive compensation package with $19–$23 per hour, monthly bonuses, and potential annual earnings up to $70,000, plus comprehensive benefits.

Qualifications

• Has exceptional customer service and communication skills.
• Is friendly, approachable, and genuinely enjoys helping people.
• Is organized, detail-oriented, and able to manage multiple priorities.
• Thrives in a busy, fast-paced, customer-focused environment.
• Is comfortable using computers and learning new software and systems.
• Has strong problem-solving and multitasking abilities.
• Demonstrates reliability, accountability, and a positive team-first attitude.
• Is confident communicating with customers and building lasting relationships.
• Has a willingness to learn and grow within the automotive industry.
• Previous automotive or Service Advisor experience is an asset, but not required
• A valid driver's license is an asset

Responsibilities

• Welcoming and assisting customers while creating a positive service experience
• Scheduling convenient appointment times and managing customer bookings
• Confirming recommended maintenance and services due with customers
• Communicating clearly with customers regarding their vehicle's service and maintenance needs
• Assisting customers and businesses with parts, tires, and accessory needs
• Managing customer inquiries through phone, email, and in-person interactions
• Following up with customers after their service visit to ensure we exceeded their expectations
• Maintaining accurate customer and service records
• Working closely with Technicians and other members of the Service Team to support an efficient workflow
• Helping identify opportunities to provide additional maintenance, tire, parts, and service solutions
• Supporting a clean, organized, and professional service environment
• Contributing ideas and helping continuously improve the customer experience
• Taking on other responsibilities that support our guests and the Service Team

Skills

Customer service

Communication

Friendly demeanor

Organization

Multitasking

Computer skills

Problem-solving

Reliability

Team player

Job description

Join the team at Wonder Auto & Tire, part of Shift Auto Group—one of Atlantic Canada's fastest-growing automotive organizations with multiple locations across New Brunswick.

This is more than a Service Advisor position—it's an opportunity to build lasting relationships with customers, work alongside a great team, and play an important role in delivering an exceptional automotive service experience.

What You'll Do

As a Service Advisor , you'll be a key connection between our guests and the Service Team, ensuring every customer receives a professional, friendly, and seamless experience. You'll help customers understand their vehicle's maintenance and service needs while coordinating appointments and supporting the team in delivering outstanding service.

Responsibilities include:

• Welcoming and assisting customers while creating a positive service experience
• Scheduling convenient appointment times and managing customer bookings
• Confirming recommended maintenance and services due with customers
• Communicating clearly with customers regarding their vehicle's service and maintenance needs
• Assisting customers and businesses with parts, tires, and accessory needs
• Managing customer inquiries through phone, email, and in-person interactions
• Following up with customers after their service visit to ensure we exceeded their expectations
• Maintaining accurate customer and service records
• Working closely with Technicians and other members of the Service Team to support an efficient workflow
• Helping identify opportunities to provide additional maintenance, tire, parts, and service solutions
• Supporting a clean, organized, and professional service environment
• Contributing ideas and helping continuously improve the customer experience
• Taking on other responsibilities that support our guests and the Service Team

What We're Looking For

The ideal candidate:

• Has exceptional customer service and communication skills
• Is friendly, approachable, and genuinely enjoys helping people
• Is organized, detail-oriented, and able to manage multiple priorities
• Thrives in a busy, fast-paced, customer-focused environment
• Is comfortable using computers and learning new software and systems
• Has strong problem-solving and multitasking abilities
• Demonstrates reliability, accountability, and a positive team-first attitude
• Is confident communicating with customers and building lasting relationships
• Has a willingness to learn and grow within the automotive industry

Previous automotive or Service Advisor experience is an asset, but not required

A valid driver's license is an asset

We offer a competitive compensation package designed to reward great performance and provide opportunities for career growth.

Compensation:

$19–$23 per hour

Monthly bonus incentive plan designed to reward high-performing employees

Potential annual earnings of $55,000–$70,000

Additional benefits include:

• Comprehensive health and dental benefits
• Medical and health coverage
• Ongoing training and professional development
• Career growth opportunities throughout Shift Auto Group
• Employee recognition and performance incentives
• Supportive, collaborative team environment
• No scheduled nights or weekends

Why Join Wonder Auto & Tire?

At Wonder Auto & Tire, we’re focused on more than servicing vehicles—we’re focused on taking care of people.

You’ll join a team that values teamwork, great communication, new ideas, and going the extra mile for our customers. With multiple Wonder Auto & Tire locations and the support of Shift Auto Group, there are opportunities to build your skills, grow your career, and make a real impact.

At Shift Auto Group, our common purpose is simple:

“We create lasting relationships by providing the finest automotive experiences anywhere.”