Automotive Service Advisor

Preferred-Auto-; Northwestern Ontario; On-site; CAD 33,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Full-time

Dental/vision

Extended healthcare

Bonus structure

PTO

Employee assistance

Growth opportunities

Uniforms

Job summary

Preferred Auto & Fleet Service in Thunder Bay, ON is hiring a full-time Service Advisor. This role involves speaking with customers about auto repair needs, creating repair orders, presenting estimates, and coordinating with the service team to ensure smooth operations.

The position offers a competitive pay range and comprehensive benefits, with growth opportunities in a family-oriented shop.

Qualifications

• 1+ years of experience as an automotive service advisor or similar customer service role
• Ability to balance workload in a fast-paced environment
• Strong ability to sell auto repair and maintenance services

Responsibilities

• Speaking with customers about their auto repair needs
• Creating repair orders and recommending additional repairs/maintenance when appropriate to encourage sales
• Presenting estimates and explaining the importance of the service before gaining approval for the work
• Communicating with the service team to keep the day-to-day flowing smoothly

Skills

Customer service

Sales ability

Communication

Job description

Looking for a job where you're more than just a cog in the machine? Want to actually like the people you work with and feel proud of what you do? You're in the right place!

Preferred Auto & Fleet Service in Thunder Bay, ON is hiring a full-time Service Advisor who's ready to jump in and make a difference. If that sounds like you, keep reading to learn just a few of the perks of joining us!

GET THE BENEFITS YOU DESERVE WHILE DOING WHAT YOU LOVE:

• Competitive pay of $24.00 to $40.00/hour
• Consistent and stable full-time work
• Dental, vision, and long-term disability
• Extended healthcare
• Bonus structure
• PTO
• Employee assistance program
• Growth opportunities
• Uniforms

What You'll Be Doing:

• Working from 8:00 am to 5:00 pm, Monday through Friday
• Speaking with customers about their auto repair needs
• Creating repair orders and recommending additional repairs/maintenance when appropriate to encourage sales
• Presenting estimates and explaining the importance of the service before gaining approval for the work
• Communicating with the service team to keep the day-to-day flowing smoothly

QUALIFICATIONS

• 1+ years of experience as an automotive service advisor or a similar customer service role

Our Ideal Automotive Service Advisor Has...

• Time management skills for effectively balancing workflow in a fast-paced environment
• Strong ability to sell auto repair and maintenance services
• Exceptional communication and customer service skills

A BIT ABOUT US:

Preferred Auto & Fleet Service is a trusted, family-oriented shop known for going above and beyond with friendly, reliable auto repair and maintenance services. We've built an incredible reputation for excellence thanks to our knowledgeable team, clear communication, and heart for customer service. Our customers call us "TOTAL lifesavers," praise our drive to go "above and beyond," and say there's "no need to go anywhere else". We're transparent with our customers and employees, providing full digital automotive inspections and clear pathways to development. We prioritize stability, community, and a supportive work environment where juggling real life (kids, schedules, and everything in between) is understood and respected. If you're looking to build a lasting career with a talented team that values honesty, quality, and genuine care, you'll feel right at home with us.