Service Advisor

Shift Automotive; City of Moncton; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Ongoing training

Career growth

Recognition programs

Team environment

No nights or weekends

Job summary

Wonder Auto & Tire in Moncton, NB is seeking a Service Advisor to connect guests with the Service Team and ensure a professional, friendly experience while explaining maintenance needs and coordinating appointments.

You will work with a collaborative team to identify service opportunities and deliver outstanding service, with a competitive hourly wage and opportunities for growth. This role emphasizes no nights or weekends and ongoing training.

Qualifications

• Excellent customer service and communication skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable learning new software and systems.

Responsibilities

• Greet and assist customers to create a positive service experience.
• Schedule appointments and manage bookings.
• Explain recommended maintenance and service needs to customers.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Tools

CRM software

Office software

Job description

~Be Part of the Wonder Auto & Tire Team- Moncton, NB

Join the team at Wonder Auto & Tire, part of Shift Auto Group—one of Atlantic Canada's fastest-growing automotive organizations with multiple locations across New Brunswick.

This is more than a Service Advisor position—it's an opportunity to build lasting relationships with customers, work alongside a great team, and play an important role in delivering an exceptional automotive service experience.

What You'll Do

As a Service Advisor , you'll be a key connection between our guests and the Service Team, ensuring every customer receives a professional, friendly, and seamless experience. You'll help customers understand their vehicle's maintenance and service needs while coordinating appointments and supporting the team in delivering outstanding service.

Responsibilities include:

• Welcoming and assisting customers while creating a positive service experience
• Scheduling convenient appointment times and managing customer bookings
• Confirming recommended maintenance and services due with customers
• Communicating clearly with customers regarding their vehicle's service and maintenance needs
• Assisting customers and businesses with parts, tires, and accessory needs
• Managing customer inquiries through phone, email, and in-person interactions
• Following up with customers after their service visit to ensure we exceeded their expectations
• Maintaining accurate customer and service records
• Working closely with Technicians and other members of the Service Team to support an efficient workflow
• Helping identify opportunities to provide additional maintenance, tire, parts, and service solutions
• Supporting a clean, organized, and professional service environment
• Contributing ideas and helping continuously improve the customer experience
• Taking on other responsibilities that support our guests and the Service Team

What We're Looking For

The ideal candidate:

• Has exceptional customer service and communication skills
• Is friendly, approachable, and genuinely enjoys helping people
• Is organized, detail-oriented, and able to manage multiple priorities
• Thrives in a busy, fast-paced, customer-focused environment
• Is comfortable using computers and learning new software and systems
• Has strong problem-solving and multitasking abilities
• Demonstrates reliability, accountability, and a positive team-first attitude
• Is confident communicating with customers and building lasting relationships
• Has a willingness to learn and grow within the automotive industry
• A valid driver's license is an asset

We offer a competitive salary of $20-$24/ hour designed to reward great performance and provide opportunities for career growth.

Additional benefits include:

• Ongoing training and professional development
• Career growth opportunities throughout Shift Auto Group
• Employee recognition and performance incentives
• Supportive, collaborative team environment
• No scheduled nights or weekends

Why Join Wonder Auto & Tire?

At Wonder Auto & Tire, we're focused on more than servicing vehicles—we're focused on taking care of people.

You'll join a team that values teamwork, great communication, new ideas, and going the extra mile for our customers. With multiple Wonder Auto & Tire locations and the support of Shift Auto Group, there are opportunities to build your skills, grow your career, and make a real impact.

At Shift Auto Group, our common purpose is simple:

"We create lasting relationships by providing the finest automotive experiences anywhere."