Service Advisor: Grow Your Auto Career

Shift Automotive; New Brunswick; Hybrid; CAD 25,000 - 32,000; Full time

Benefits offered by this job

Ongoing training

Career growth

Employee recognition and incentives

Collaborative team environment

No nights or weekends

Job summary

Wonder Auto & Tire, part of Shift Auto Group, is seeking a Service Advisor in Atlantic Canada to connect guests with the Service Team and deliver a professional, seamless experience.

You will help customers understand maintenance needs, schedule appointments, and support technicians to keep operations efficient. No nights or weekends; opportunities for training and career growth within Shift Auto Group.

Qualifications

• Exceptional customer service and communication skills.
• Organized, detail-oriented, able to manage multiple priorities.
• Thrives in a busy, customer-focused environment.
• Comfortable using computers and learning new software.

Responsibilities

• Welcoming and assisting customers while creating a positive service experience.
• Scheduling appointment times and managing bookings.
• Confirming maintenance recommendations with customers.
• Communicating service needs clearly.
• Assisting with parts, tires, and accessory needs.
• Managing inquiries via phone, email, and in person.
• Following up after service to ensure satisfaction.
• Maintaining accurate customer and service records.
• Collaborating with Technicians and Service Team for efficient workflow.
• Identifying opportunities for additional maintenance and services.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Team player

Tech savvy

Job description

Wonder Auto & Tire, part of Shift Auto Group, is seeking a Service Advisor in Atlantic Canada to connect guests with the Service Team and deliver a professional, seamless experience.

You will help customers understand maintenance needs, schedule appointments, and support technicians to keep operations efficient. No nights or weekends; opportunities for training and career growth within Shift Auto Group.