Service Advisor: Elevate Customer Experience & Growth

OpenRoad Auto Group; Richmond; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading automotive retail group is seeking a full-time Service Advisor in Richmond, BC. Candidates will manage customer inquiries, facilitate repair orders, and ensure overall customer satisfaction. Strong knowledge of automotive equipment and good communication skills are essential, with the ability to speak Mandarin as a significant asset. The position offers a competitive salary ranging from $70,000 to $90,000, along with various employee benefits and a collaborative work culture.

Benefits

Discounted Vehicle Purchasing Program

Boot Allowance

Computer Rebate Program

Employee Referral Program

Employer RRSP Matching

Comprehensive health and dental plan

Qualifications

• Working knowledge of automotive equipment.
• Ability to speak Mandarin is a tremendous asset.
• Knowledge of customer satisfaction techniques.

Responsibilities

• Handle customer inquiries and write repair orders.
• Ensure repair orders are completed accurately.
• Monitor work-in-progress and customer satisfaction.

Skills

Automotive equipment knowledge

Customer satisfaction techniques

Mandarin speaking

Record keeping

Decision making

Education

Valid British Columbia driver's license

Job description

A leading automotive retail group is seeking a full-time Service Advisor in Richmond, BC. Candidates will manage customer inquiries, facilitate repair orders, and ensure overall customer satisfaction. Strong knowledge of automotive equipment and good communication skills are essential, with the ability to speak Mandarin as a significant asset. The position offers a competitive salary ranging from $70,000 to $90,000, along with various employee benefits and a collaborative work culture.