Service Advisor

L0530 Honda of Thornhill; Vaughan; On-site; CAD 31,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

Paid training

Job summary

Pfaff Automotive Partners is seeking a Service Advisor for Honda of Thornhill in Thornhill, ON. You will bridge customers and technicians, explain services clearly, and manage repair orders with accuracy.

The role emphasizes outstanding communication, organization, and a focus on delivering a seamless ownership experience with a potential for growth within the Pfaff network.

Qualifications

• Previous automotive service experience is required.
• 1–2 years of Service Advisor experience is an asset.
• Experience with CDK dealership software is preferred.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail and aptitude for numbers.
• Valid Ontario Driver's License with a clean driver's abstract.

Responsibilities

• Greet customers and assess their vehicle maintenance and repair needs.
• Schedule and coordinate service appointments.
• Create, manage, and maintain accurate repair orders.
• Clearly explain recommended services, maintenance requirements, and costs.
• Provide customers with regular updates regarding vehicle status and repair timelines.
• Prepare estimates and review invoices with customers.
• Process customer payments and maintain service documentation.
• Work closely with technicians to ensure efficient and accurate completion of repairs.
• Resolve customer concerns professionally while maintaining high satisfaction levels.
• Support the Service Manager and department goals to ensure a positive customer experience.

Skills

Customer service

Communication

Organizational skills

Problem solving

Attention to detail

Numbers aptitude

Fast-paced environment

Driver's license

Tools

CDK dealership software

Job description

Service Advisor - Honda of Thornhill, Thornhill, ON L4J1A1

At Honda of Thornhill, we are committed to delivering exceptional customer experiences and building lifelong relationships with our guests.

As part of Lithia & Driveway (NYSE: LAD), North America's largest automotive retailer and a Fortune 500 company, we offer exciting opportunities for career growth, professional development, and long-term success.

We are currently seeking a customer-focused and energetic Service Advisor to join our busy service team. In this role, you will be the key link between our customers and technicians, ensuring every guest receives outstanding service, clear communication, and a seamless ownership experience.

Duties and Responsibilities

• Greet customers and assess their vehicle maintenance and repair needs.
• Schedule and coordinate service appointments.
• Create, manage, and maintain accurate repair orders.
• Clearly explain recommended services, maintenance requirements, and associated costs.
• Provide customers with regular updates regarding vehicle status and repair timelines.
• Prepare estimates and review invoices with customers.
• Process customer payments and maintain service documentation.
• Work closely with technicians to ensure efficient and accurate completion of repairs.
• Resolve customer concerns professionally while maintaining high satisfaction levels.
• Support the Service Manager and department goals to ensure a positive customer experience.

Skills and Qualifications

• Previous automotive service experience required.
• 1-2 years of Service Advisor experience is considered an asset.
• Experience with CDK dealership software preferred.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail and aptitude for numbers.
• Valid Ontario Driver's License with a clean driver's abstract.

Why Work For Pfaff?

• Health Benefits - full-time employees have access to health, dental, long-term disability and life insurance.
• Growth Potential - we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.

Pay: $31,000k - $40,000k annual salary plus bonus

Vacancy: this is an existing vacancy.

We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.