Customer Service Representative/Estimator

L0472 Markham Autoworks; Markham; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical plans

Dental plans

Vision plans

Paid Holidays

PTO

Disability Coverage

Life Insurance

RRSP Plans

Employee Stock Purchase Plan

Professional Development

Vehicle Purchase Discounts

Employee Assistance Programs

Job summary

Pfaff Automotive in Markham, Ontario, is seeking an automotive professional responsible for addressing customer concerns and estimating repair needs. This role emphasizes outstanding customer service and communication with both customers and insurance adjusters.

Applicants should have previous automotive experience and preferably experience in a call center. The successful candidate will handle vehicle inspections, write accurate repair estimates, and maintain clear communication throughout the

Qualifications

• Previous automotive experience is an asset.
• Experience in a call center environment is an asset.
• Outstanding customer service skills required.
• Acceptable driver's abstract and a valid driver's license.

Responsibilities

• Identify and offer resolution to customer concerns.
• Estimate repair needs based on vehicle inspection.
• Communicate with customers and insurance adjusters.
• Write accurate estimates and obtain approvals.
• Follow-up with customers during vehicle repairs.
• Process cash or credit payments for services.

Skills

Automotive experience

Call center experience

Customer service

Microsoft Office

Job description

Your Career Forward with Pfaff Automotive At Pfaff Automotive, part of the Lithia & Driveway organization, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing people who are passionate about providing memorable experiences for our guests and who want to make an impact, both in their store and across the company.

What You'll Do

You will be responsible for identifying and offering resolution to customer concerns, and estimating repair needs to customers based on vehicle inspection. Serve as the communicator between customer and insurance adjuster Answer incoming telephone calls and greet customers in a friendly and professional manner Identify, confirm and offer resolution to customer concerns. Assess customer needs by conducting a vehicle walk around. Attain agreement from customer for repair needs. Write accurate Estimates using the appropriate estimating systems. Obtain approval to proceed with supplemental repairs. Communicate with repair planners to gain clear understanding of repairs required and performed. Follow-up with customers during repair of vehicle so they are aware of status. Receive and process cash or credit payment for all services performed. Upon completion of repair, promptly and professionally deliver vehicle to customer. All other duties as assigned by leadership.

What You'll Bring

Previous automotive experience is an asset Experience in a call center environment is an asset Experience with Microsoft Office preferred Outstanding customer service skills. Acceptable driver's abstract and a valid driver's license in your province of residence.

Reports To: Body Shop Manager

Position Availability: This is an existing vacancy

Location: Onsite in Markham, Ontario

Schedule: Full-time, 8 hour shifts

Compensation Range: $50,000-$60,000 based on experience and qualifications

Total Rewards

Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, with options that include:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our guests and who want to make an impact, both in their store and across the company. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [e-mail]. At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.