Assistant Service Manager

L0474 BMW Markham; Markham; On-site; CAD 110,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Vacation and PTO

Growth opportunities

Job summary

Pfaff Automotive Partners in Markham, ON is seeking an Assistant Service Manager for BMW Markham. You will support the Service Manager in overseeing daily operations, coaching staff, and ensuring a high standard of customer service and ownership experience.

You have at least 2 years in automotive service roles, knowledge of repair processes, and strong leadership abilities. This position offers a competitive compensation package and comprehensive health benefits at Pfaff Automotive Partners.

Qualifications

• 2+ years in automotive service roles (Assistant Service Manager/Service Advisor).
• Strong knowledge of automotive repair processes and warranty administration.
• Leadership or mentoring experience is a plus.
• Excellent customer service, communication and relationship-building skills.
• Ability to thrive in a fast-paced, customer-focused environment.

Responsibilities

• Assist with recruiting, onboarding, training, coaching, and mentoring service staff.
• Support monitoring and evaluation of employee performance and development.
• Promote teamwork, professionalism, and exceptional customer service.
• Ensure effective communication between service and other departments.
• Address customer concerns and complaints promptly and professionally.
• Help implement service processes, policies, and manufacturer standards.
• Assist in driving customer retention and satisfaction metrics.
• Monitor workflow and support profitability goals.
• Support warranty compliance and repair order accuracy.

Skills

Leadership

Customer service

Staff coaching

Communication

Problem solving

Time management

Automotive knowledge

Job description

Assistant Service Manager - BMW Markham, Markham, ON L3R 5M2 BMW Markham is seeking a motivated and customer-focused Assistant Service Manager to join our growing team. If you have a passion for delivering an exceptional client experience, a strong understanding of automotive service operations, and a desire to lead and develop others, this opportunity could be the perfect fit. As part of one of Canada's premier luxury automotive dealerships, you'll play a key role in supporting service operations, fostering customer loyalty, and helping to drive department success. The Assistant Service Manager supports the Service Manager in overseeing daily department operations, developing team performance, enhancing customer satisfaction, and achieving service department objectives. This role serves as a leader within the service team, helping ensure operational excellence and an outstanding ownership experience for every customer.

Here’s What You’ll be Doing:

• Assist with recruiting, onboarding, training, coaching, and mentoring service department staff.
• Support the monitoring and evaluation of employee performance and development.
• Promote a culture focused on teamwork, professionalism, and exceptional customer service.
• Ensure effective communication between the service department and other dealership departments.
• Address customer concerns and complaints promptly and professionally.
• Assist in implementing and maintaining service processes, policies, and manufacturer standards.
• Help drive customer retention initiatives and customer satisfaction performance.
• Monitor workflow efficiency and assist in achieving departmental profitability goals.
• Support warranty compliance, repair order accuracy, and operational best practices.
• Perform additional duties as assigned to support the success of the dealership.

Skills and Qualifications

• Minimum of 2 years of experience in an automotive Service Advisor, Assistant Service Manager, or similar role.
• Strong knowledge of automotive repair processes, maintenance procedures, and warranty administration.
• Previous leadership or team coaching experience is considered an asset.
• Excellent customer service, communication, and relationship-building skills.
• Strong problem-solving and conflict resolution abilities.
• Exceptional organizational and time-management skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Valid Ontario driver's license with a clean driving record.

Why Work For Pfaff?

• Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
• Vacation and Paid Time Off - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity!
• Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.

Pay: $110k to $130k annually

Vacancy: This is an existing vacancy.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.