F&I Manager

L0530 Honda of Thornhill; Vaughan; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Vacation & PTO

Growth opportunities

Stock purchase plan

Job summary

Pfaff Automotive Partners in Thornhill, ON is seeking an experienced Finance & Insurance Manager to join our sales team. You will arrange vehicle financing, present protection products, and ensure compliant, transparent customer experiences.

You will secure approvals with lenders, structure transactions, and explain contracts. The role requires OMVIC certification, strong knowledge of automotive financing, and ability to meet profitability and customer-satisfaction targets.

Qualifications

• Previous experience as an Automotive Finance & Insurance Manager is required.
• OMVIC Certification required.
• Strong knowledge of automotive financing, leasing, warranties, and protection products.
• Proven ability to close opportunities and achieve performance targets.
• Excellent communication, presentation, negotiation, and customer service skills.
• Strong attention to detail and commitment to compliance.
• Self-motivated with exceptional organizational and time-management abilities.
• Ability to work effectively in a fast-paced team environment.
• Valid Ontario Driver's License with a clean driving record.

Responsibilities

• Present financing, leasing, warranty, insurance, and protection product options to customers.
• Secure financing approvals through lender and financial institution partnerships.
• Structure and finalize vehicle transactions while maximizing profitability and customer satisfaction.
• Ensure all documentation is completed accurately and in compliance with OMVIC, lender, and dealership requirements.
• Clearly explain finance contracts, terms, product benefits, and ownership options to customers.
• Collaborate closely with the Sales Team to support a smooth and efficient vehicle delivery process.
• Build and maintain strong relationships with customers, lenders, and business partners.
• Maintain a thorough understanding of manufacturer programs, lender guidelines, and industry regulations.
• Achieve and exceed performance objectives related to product penetration, profitability, and customer satisfaction.
• Uphold the highest standards of professionalism, integrity, and customer care.

Skills

Automotive financing & insurance

OMVIC Certification

Customer service

Negotiation

Regulatory compliance

Time management

Driver's license

Job description

F& I Manager - Honda of Thornhill, Thornhill, ON L4J1A1

Honda of Thornhill is seeking an experienced and customer-focused Finance & Insurance (F&I) Manager to join our high-performing team. This is an exciting opportunity for a results-driven automotive professional who thrives in a fast-paced environment and is passionate about helping customers find the right financing and protection solutions to meet their needs. As a key member of our Sales Team, you will be responsible for arranging vehicle financing, presenting protection products, ensuring compliance with industry regulations, and delivering a seamless and transparent customer experience.

Key Responsibilities

• Present financing, leasing, warranty, insurance, and protection product options to customers.
• Secure financing approvals through lender and financial institution partnerships.
• Structure and finalize vehicle transactions while maximizing profitability and customer satisfaction.
• Ensure all documentation is completed accurately and in compliance with OMVIC, lender, and dealership requirements.
• Clearly explain finance contracts, terms, product benefits, and ownership options to customers.
• Collaborate closely with the Sales Team to support a smooth and efficient vehicle delivery process.
• Build and maintain strong relationships with customers, lenders, and business partners.
• Maintain a thorough understanding of manufacturer programs, lender guidelines, and industry regulations.
• Achieve and exceed performance objectives related to product penetration, profitability, and customer satisfaction.
• Uphold the highest standards of professionalism, integrity, and customer care.

Qualifications

• Previous experience as an Automotive Finance & Insurance Manager is required.
• OMVIC Certification required.
• Strong knowledge of automotive financing, leasing, warranties, and protection products.
• Proven ability to build value, close opportunities, and achieve performance targets.
• Excellent communication, presentation, negotiation, and customer service skills.
• Strong attention to detail and commitment to compliance.
• Self-motivated with exceptional organizational and time-management abilities.
• Ability to work effectively in a fast-paced team environment.
• Valid Ontario Driver's License with a clean driving record.

Why Work for Pfaff?

• Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
• Vacation and Paid Time Off.
• Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.
• Stock Purchase Program - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.
• Pay: From $100,000-$150,000 based on ability to sell effectively.

Vacancy: This is an existing vacancy.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application. At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.