Service Advisor

Midas SURREY 9931; Surrey; On-site; Full time

Job summary

A leading automotive service provider is seeking a Service Advisor/General Technician to support shop operations and enhance customer service. The ideal candidate should have automotive knowledge and at least a year of experience, while providing estimates, sourcing parts, and performing repairs. Join our team to grow in a dynamic work environment focused on customer satisfaction and shop profitability.

Qualifications

• At least 1 year of experience in the automotive industry.
• Valid driver’s license.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Develop and present estimates, source parts, and sell jobs to customers.
• Deliver superior customer service while consulting customers.
• Install tires and perform tire repairs.

Skills

General automotive knowledge

Customer service

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

The Service Advisor/General Technician supports the Shop Manager and service team to optimize the shop’s retail sales and profitability while delivering superior customer service, including:

• Develop and present estimates, source parts, and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Deliver superior customer service while listening and consulting customers
• Contribute to the effectiveness of peers to promote success
• Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
• Maximize the safety and well-being of the shop employees and be a good corporate citizen in the communities within which the shop operates
• Install tires and perform tire repairs
• Battery installations
• Conduct visual safety and courtesy inspections
• Perform a wide range of repairs and maintenance as a Midas automotive technician

Qualifications

• General automotive knowledge
• At least 1 year of experience in the automotive industry
• Valid driver’s license
• Ability to work a flexible schedule including weekends, evenings, and holidays
• Hourly rate of $20-$25 depending on experience and qualifications

Join Our Team

As one of the largest destinations for automotive services, Midas is leading in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to, and all hiring and employment decisions will be made by that location’s management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.

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I started working as an entry-level Oil Changer just to get my foot in the door, and I showed them what I can do. Within 2.5 years, I was the Assistant General Manager for the company and the northern store's General Manager.