Service Advisor

Fountain Tire; Sidney; On-site; CAD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (health/dental/vision

RRSP matching

Training & advancement

Great team & customers

Employee discounts on tires & services

Job summary

Fountain Tire Sidney is seeking a friendly Service Advisor to join our team under new management. You will assist customers, prepare quotes, and coordinate with technicians to deliver top-notch service.

We offer competitive pay, comprehensive benefits, and an extensive training program with advancement opportunities; a positive team environment with great customers and family discounts on tires, parts, and services.

Qualifications

• Experience in automotive repair or tire industry preferred, with willingness to learn.
• Effective listening to identify customer needs and provide recommendations.
• Valid driver’s license and able to provide a driver’s Abstract.
• Excellent customer service and a positive attitude; team player.

Responsibilities

• Create work orders and arrange bookings; communicate to technicians.
• Provide service quotes; obtain customer authorization and finalize sales.
• Proactively call customers to assess satisfaction with service.
• Recommend tire, wheel, and mechanical services to customers.
• Ensure proper billing and data entry in the system.
• Keep showroom promotional material updated.
• Follow safety initiatives and complete required training.

Skills

Customer service

Team player

Active listening

Job description

Fountain Tire Sidney, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!

Now under new management, we are strengthening our commitment to building a positive and supportive work environment while delivering exceptional customer service!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits

What is in it for you?

• Competitive compensation $22 to $30 per hour
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• Regular day shifts Tuesday to Saturday
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is preferred but we are ready to train motivated individuals who are willing to learn
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.