Service Advisor (Salmon Arm)

Fountain Tire; Salmon Arm; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Starting CAD 45k salary

Health, dental, vision benefits

RRSP with company matching

Training & advancement

Employee discounts

Job summary

Fountain Tire Salmon Arm is seeking a friendly Service Advisor to join our automotive service team. This role centers on customer service, quoting, scheduling and coordinating with technicians to keep vehicles on the road and customers satisfied.

You will be supported by comprehensive training, health benefits, RRSP with company matching, and opportunities for advancement. Join a team that values service excellence and a strong work ethic.

Qualifications

• 2+ years experience in automotive repair or tire industry.
• Excellent customer service orientation and communication skills.
• Must have a valid driver’s license and provide driver’s Abstract.

Responsibilities

• Create work orders and arrange bookings and communicate them to technicians.
• Provide service quotes, obtain customer authorization, finalize sales and follow up.
• Proactively call customers to gauge satisfaction with service received.
• Recommend tire services, wheel and mechanical services to customers.
• Ensure accurate billing and enter information in the computer system.
• Keep showroom promotional material updated.
• Participate in safety initiatives and training modules.
• Assist in inventory management and annual counts.

Skills

Customer service

Listening skills

Team player

Job description

Fountain Tire Salmon Arm, an established automotive repair shop, is looking for a friendly and motivated individual to join and grow with our team as a Service Advisor!

Looking to build a rewarding career and join a company that invests in its people? This opportunity aims to support driven individuals with a pathway into potential management positions!

At Fountain Tire, our associates are our number of assets. As a vital member of our team, you will get to enjoy some great benefits

What's in it for you?

• Competitive compensation Starting at $45,000/year depending on experience
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• 2+ years experience in the automotive repair industry or tire industry
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.