Service Advisor, Campbell River

Fountain Tire; Campbell River; On-site; CAD 32,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Benefits (Health/Dental/Vision)

RRSP with company matching

Training & advancement

Great team & customers

Day shifts

Employee discounts

Job summary

Fountain Tire Campbell River is seeking a friendly, dedicated Service Advisor to join our team. You will handle work orders, quotes, and customer communications, while promoting tire and mechanical services.

We offer market-competitive pay, health/dental/vision benefits, RRSP with company matching, and strong opportunities for professional growth in a supportive team environment.

Qualifications

• Experience in the automotive repair or tire industry.
• Valid driver’s license and ability to provide driving record.
• Excellent customer service and a great attitude.
• Ability to identify customer needs and provide recommendations.

Responsibilities

• Create work orders and arrange bookings for technicians.
• Provide service quotes and secure authorization; finalize sales.
• Make proactive calls to assess customer satisfaction.
• Recommend tire, wheel, and mechanical services.
• Ensure accurate billing and data entry in the system.
• Keep showroom promotions updated.
• Participate in safety initiatives and adhere to policies.
• Complete safety courses and learning modules.
• Assist with inventory documentation and counts.

Skills

Customer service

Active listening

Teamwork

Job description

Fountain Tire Campbell River is looking for a friendly, dedicated, and knowledgeable individual to join our team as a Service Advisor!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits.

What is in it for you?

• Competitive compensation $23 to $27 per hour
• Health, dental, and vision benefit programs for you and your family
• RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair or tire industry is required
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.