Service Advisor (Salmon Arm)

FOUNTAIN TIRE LTD; Salmon Arm; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Competitive pay starting at $45,000/yr

Benefits incl. health, dental, vision;

RRSP with company matching

Training and advancement

Job summary

Fountain Tire Salmon Arm is seeking a friendly Service Advisor to join our automotive team. You will create work orders, provide quotes, and communicate with technicians and customers to ensure quality service.

We offer competitive pay starting at $45,000/year plus comprehensive health, dental, and vision benefits, RRSP matching, and strong training for advancement. Ideal candidates have 2+ years of experience in automotive or tire service, effective listening and communication skills, a valid

Qualifications

• 2+ years experience in the automotive repair industry or tire industry.
• Effective listening skills with the ability to identify customer needs and provide recommendations.
• Working knowledge of passenger, light truck and, specialty tires and mechanical services.
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract.
• Excellent customer service and a great attitude are a must.
• A team player who takes pride in their work.

Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians.
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received.
• Recommend tire service, specialty tire service, wheel and mechanical service to customers.
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

Skills

Customer service

Active listening

Communication

Teamwork

Driver's license

Job description

Overview

Fountain Tire Salmon Arm,an established automotive repair shop, is looking for a friendly and motivated individual to join and grow with our team as a Service Advisor!

Looking to build a rewarding career and join a company that invests in its people? This opportunity aims to support driven individuals with a pathway into potential management positions!

At Fountain Tire, our associates are our number of assets. As a vital member of our team, you will get to enjoy some great benefits:

What's in it for you?

• Competitive compensation: Starting at $45,000/year depending on experience
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• 2+ years experience in the automotive repair industry or tire industry
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work