Automotive Service Advisor

FOUNTAIN TIRE LTD; Northwestern Ontario; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

RRSP matching

Training & development

Day shifts

Employee discounts

Job summary

Fountain Tire Thunder Bay is seeking an experienced Automotive Service Advisor to join our Thunder Bay team. This role focuses on delivering exceptional customer service, quoting services, and coordinating with technicians to keep work flowing smoothly.

We value strong communication, trust-building with customers, and the ability to explain product recommendations clearly. Local market dynamics and a positive, team-oriented attitude are essential.

Qualifications

• Experience in automotive, tire, or service industry preferred.
• Strong English communication skills, both verbal and written.
• Proven ability to provide professional customer service and build customer relationships.
• Ability to explain products, services, and recommendations clearly.
• Strong organizational skills and multitasking in a fast-paced environment.
• Knowledge of passenger, light truck, and specialty tires and mechanical services is an asset.
• Valid driver’s license with a satisfactory Driver’s Abstract.
• Positive attitude, reliability, and team-oriented mindset.

Responsibilities

• Creating work orders, scheduling appointments, and coordinating workflow with technicians
• Providing accurate quotes and clearly explaining recommended services and products
• Building trust with customers through strong communication and follow-up
• Recommending tires, wheels, and mechanical services based on customer needs
• Processing sales transactions and maintaining accurate customer records
• Supporting inventory and administrative processes
• Maintaining showroom standards and promotional displays
• Participating in safety initiatives and ongoing training programs

Skills

Customer service

Communication

Organization

Multitasking

Product knowledge

Sales ability

Job description

Overview

At Fountain Tire Thunder Bay, we’re committed to delivering exceptional customer service and trusted automotive expertise. We’re currently looking for an experienced, customer-focused Automotive Service Advisor to join our Thunder Bay team.

This role is ideal for someone with automotive or tire industry experience who thrives in a fast-paced environment and enjoys building long-term customer relationships.

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

Whatis in it for you?

• Competitive compensation: $25–$35/hour + performance-based variable pay
• Comprehensive health, dental, and vision benefits
• RRSP program with company matching
• Ongoing training and career development opportunities
• Supportive leadership and team environment
• Full-Time consistent day shifts for improved work-life balance
• Employee discounts on tires, parts, and mechanical services

Primary Responsibilities:

• Creating work orders, scheduling appointments, and coordinating workflow with technicians
• Providing accurate quotes and clearly explaining recommended services and products
• Building trust with customers through strong communication and follow-up
• Recommending tires, wheels, and mechanical services based on customer needs
• Processing sales transactions and maintaining accurate customer records
• Supporting inventory and administrative processes
• Maintaining showroom standards and promotional displays
• Participating in safety initiatives and ongoing training programs

What does it take to get on track?

• Previous experience in the automotive, tire, or service industry is strongly preferred
• Strong English communication skills, both verbal and written
• Proven ability to provide professional customer service and build customer relationships
• Confidence in explaining products, services, and recommendations to customers
• Strong organizational skills and ability to multitask in a fast-paced environment
• Knowledge of passenger, light truck, and specialty tires and mechanical services is an asset
• Valid driver’s license with a satisfactory Driver’s Abstract
• Positive attitude, reliability, and team-oriented mindset

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.