Service Advisor

Twinmotorsthepas; Thompson; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Training & development

EAP Online Health

Vehicle incentives

Career advancement

Employee events

Employee recognition

Job summary

Twin Motors Auto Group is seeking a skilled Service Advisor in Manitoba to connect customers with our service department, assess vehicle concerns, and coordinate with technicians. The role requires strong communication, automotive knowledge, and a commitment to excellent service.

Responsibilities include scheduling, advising on repairs, and ensuring clear communication with customers throughout the service process.

Qualifications

• Excellent communications skills.
• Ability to build relationships to ensure customer loyalty.
• Ability to multi-task in a fast-paced environment.
• Team player with integrity, positive energy, and urgency.
• High attention to detail; comfortable using technology daily.
• Desire for a long-term career with a growing organization.
• Valid Driver's License is mandatory.
• Previous automotive service experience is an asset.

Responsibilities

• Answer incoming phone calls and inquiries about vehicle servicing.
• Consult with automotive technicians about required repairs and present options to clients.
• Recommend maintenance based on age, mileage and vehicle history.
• Schedule service and repair appointments.
• Liaise between customers and technicians; manage work order status.
• Operate computerized work order systems.
• Monitor progress of vehicles and update customers.
• Communicate with staff and customers in a friendly, professional manner.
• Explain completed work and charges to customers.
• Perform other duties as assigned by manager.

Skills

Excellent communications skills

Relationship-building

Multi-tasking

Team player

Attention to detail

Long-term career

Driver's license

Automotive service experience asset

Job description

The Twin Motors Auto Group offers a truly unique experience for its employees. As one of Manitoba's largest employers, we have great opportunities for each and every employee to find their perfect career path. When coming to work with us, you'll find a professional work environment with a group of engaged individuals wanting to provide the best customer experience possible. If honesty, integrity, and superior customer service are your watchwords and you enjoy working in a fast-paced environment, then we are looking to add you to the team! Rock Country GM has an immediate opening for an experienced Service Advisor to join our successful dealership. There are great opportunities to advance within the company and create the work environment you want to be a part of. We are passionate about long-term relationships with our teammates, clients, and communities.

Summary:

A Service Advisor connects customers with the service department in a dealership or repair shop. They assess vehicle concerns, suggest repairs, and coordinate with technicians. The role requires strong communication, automotive expertise, and excellent customer service.

Why Work for the Twin Motors Auto Group:

• Training & Development Support
• EAP Online Health
• Vehicle Purchase & Service Incentives
• Opportunities for Career Advancement
• Employee events
• Employee recognition & rewards

Major Responsibilities:

• Answering incoming phone calls and inquiries related to vehicle servicing.
• Consulting with automotive technicians regarding required repairs and or maintenance work and providing repair options to our clients.
• Determining and recommending maintenance based on age, mileage and history of a vehicle.
• Scheduling service and repair appointments.
• Acting as liaison between customers and technicians and managing the status of work orders.
• Operating computerized work order systems.
• Monitoring the progress of each vehicle throughout the day and updating customers.
• Communicating with staff and customers in a friendly and professional manner.
• Explaining all completed work and charges to customers.
• Other duties as assigned by manager

We are committed to our employee's continuous learning and development and as such, training is provided through orientation, self-assessments and coaching sessions and demonstrations with managers.

Qualifications & Skills

• Excellent communications skills
• Ability to develop relationships to ensure customer loyalty
• Ability to multi-task and thrive in a fast-paced environment
• A team player attitude, with integrity, positive energy, work ethic, and urgency
• High attention to detail and comfort in using technology for most day-to-day functions
• A desire for a long-term career with a growing organization
• Valid Driver's License(MANDITORY)
• Previous automotive service is considered an asset

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

Twin Motors Auto Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at [e-mail]