Service Advisor

Canadian-Tire-Corporation,-Ltd.-1; Hamilton; On-site; CAD 27,552 - 38,572; Full time

Benefits offered by this job

Friendly team

Profit-sharing

Employee discount

Diversity & inclusion

Training & learning

On-site parking

Public transport nearby

Community involvement

Job summary

Canadian Tire Stores in Hamilton is seeking a Service Advisor to join our fast-paced automotive service centre, working directly with customers and staff to manage service needs and expectations. You will provide professional advice, prepare work orders and cost estimates, and schedule appointments to keep our operations smooth.

This role emphasizes excellent communication, strong customer service, and adherence to safety standards.

Qualifications

• Experience in customer service or automotive service is preferred.
• Ability to work weekends and evenings as required.

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer's concerns regarding repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers' expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Skills

Strong communication

Customer service

Interpersonal skills

Problem solving

Organizational skills

Valid driver's licence

Physical endurance

Computer skills

Tools

COSTAR

Job description

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada's most iconic and trusted companies? We're 100 years young and we need you!!

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers' needs and expectations regarding auto service maintenance and repairs.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Ongoing training and learning
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site free parking
• Public transportation nearby
• Working for an employer that's involved in the community
• Working for a locally owned business

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer's concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers' expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Knowledge of automotive mechanic
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver's licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

• Must be available to work every second Saturday.
• Wage is based on work experience.
• 30-38 hours a week based on season.

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type: Existing

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.