Service Administrator

TEEMA Solutions Group; Fredericton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A well-established heavy equipment organization in Fredericton, NB is seeking a highly organized Service Administrator to support its Service Department. In this fast-paced, customer-focused role, you will ensure service operations run smoothly by managing work orders, technician billing, warranty claims, and inventory coordination. Candidates need strong computer skills, attention to detail, and a willingness to work full-time. This position offers competitive compensation and growth opportunities within a supportive team environment.

Benefits

Competitive compensation

Employee and family assistance program

Company pension or retirement program

Stable, long-term career opportunity

Supportive team environment

Qualifications

• Post-secondary education in Business Administration or related field is considered an asset.
• Previous experience in an administrative, service, or equipment-based role is preferred.
• Comfortable working with service or ERP systems.

Responsibilities

• Administer and manage service work orders from open to close.
• Process and track technician labour hours for accurate billing.
• Prepare invoices for customers and internal departments.
• Administer warranty claims with proper documentation.
• Support the sales team with equipment flow management.
• Track equipment inventory and unit movements.
• Provide administrative support to the Service Manager.
• Maintain organized service records and files.

Skills

Strong computer skills

Excellent organizational abilities

Professional communication skills

Attention to detail

Customer service skills

Time management abilities

Education

Post-secondary education in Business Administration

Job description

A well-established heavy equipment organization in Fredericton, NB is seeking a highly organized and detail-oriented Service Administrator to support its Service Department. This is a fast-paced, customer-focused role ideal for someone who enjoys administration, multitasking, and working in a hands‑on industrial environment.

The Service Administrator plays a critical role in ensuring service operations run smoothly by supporting work order processing, technician billing, warranty administration, and inventory coordination.

Key Responsibilities

• Administer and manage service work orders from open to close
• Process and track technician labour hours for accurate billing
• Prepare invoices for customers and internal departments
• Administer warranty claims and ensure proper documentation and submissions
• Support the sales team by helping manage inbound and outbound equipment flow
• Track equipment inventory and unit movements
• Provide administrative support to the Service Manager and Branch leadership
• Maintain organized service records and files
• Assist with additional office and operational support as required

Qualifications & Skills

• Post‑secondary education in Business Administration or a related field is considered an asset
• Previous experience in an administrative, service, or equipment‑based role is preferred
• Strong computer skills and comfort working with service or ERP systems
• Excellent organizational and time management abilities
• Strong attention to detail and accuracy
• Professional communication and customer service skills
• Ability to thrive in a fast‑paced, changing environment
• Interest in heavy equipment or mechanical environments is a strong asset
• Willingness to work full‑time (40+ hours/week)

What’s Offered

• Competitive compensation
• Employee and family assistance program
• Company pension or retirement program
• Stable, long‑term career opportunity
• Supportive team environment with growth opportunities