Senior TechOps Lead: CX Systems & Data Automation

1Password; Remote; CAD 136,000 - 184,000; Full time

Job summary

A leading cybersecurity company is looking for a Senior Manager, Technical Operations to define the vision for technical infrastructure and drive operational excellence. This remote role within Canada requires 8+ years of relevant experience and offers significant opportunities for innovation and impact. You will collaborate across teams to enhance customer outcomes and improve operational performance while leveraging data and technology.

Benefits

Health benefits

Generous PTO policy

RSU program

Retirement matching program

Paid volunteer days

Qualifications

• 8+ years of experience in technology management or systems integration.
• Proven track record of leading technical or Customer Experience operations teams.
• Strong analytical and strategic capability.

Responsibilities

• Provide strategic leadership to the TechOps function.
• Define and execute vision for integration of CX systems.
• Collaborate cross-functionally to ensure alignment with business goals.

Skills

Technology management

Data-driven operational roles

Customer Experience operations

Strategic leadership

Cross-functional strategies

Customer-centric mindset

Exceptional communication

Analytical capability

Education

Bachelor’s degree or equivalent

Job description

A leading cybersecurity company is looking for a Senior Manager, Technical Operations to define the vision for technical infrastructure and drive operational excellence. This remote role within Canada requires 8+ years of relevant experience and offers significant opportunities for innovation and impact. You will collaborate across teams to enhance customer outcomes and improve operational performance while leveraging data and technology.