Senior Technical Systems Analyst

RBC; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading asset management firm in Toronto is hiring for a role focused on production support for investment systems. Candidates will ensure production run integrity and coordinate with various teams to resolve issues effectively. Required qualifications include expertise with Eagle Investment Systems and a Bachelor's degree in a relevant field. The firm offers a dynamic work environment and the opportunity to engage in critical financial processes.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Incentivized performance

Work/life balance options

Qualifications

• Experience with Eagle Investment Systems suite of products: STAR, PACE, Message Center.
• Ability to read stored procedures and run SQL queries.
• Experience with databases like Oracle and MS SQL.

Responsibilities

• Ensure up-to-date Batch Playbook is maintained for production runs.
• Monitor library for proper data file generation for production.
• Partner with business teams to troubleshoot issues.
• Conduct meetings and provide consulting services on new initiatives.

Skills

Eagle Investment Systems suite experience

SQL query creation and troubleshooting

Bachelor's degree in Computer Science or related area

Experience with Oracle or MS SQL

Education

Bachelor's degree from an accredited four-year university

Tools

Eagle Investment Systems

Oracle

MS SQL

ServiceNow

Job description

Job Description

What is the opportunity?

At RBC GAM, you can become an integral part of a dynamic team that coordinates production support activities for Global Asset Management's Eagle Investment Accounting System and related subsystems to ensure the integrity of data. You will work with diverse team helping GAM business users in analyzing, coordinating with multiple subject matter experts to address issues.

What will you do?

• Ensure that up-to-date Batch Playbook is maintained and documented for each program that is part of a scheduled production run.
• Ensuring the documentation and tracking of all production issues.
• Monitor the library to ensure that the proper generation of data files are available for production runs and tracks resolution.
• Support batch processing and job scheduler for GAM portfolio of applications/ processes.
• Partner with business teams to troubleshoot and resolve business issues (i.e., workflow solutions, batch cycle troubleshooting, technical interface issues, hardware issues, etc.). Execute Yearly Disaster Recovery activities.
• Work with development teams to review requirements and implementation plans and facilitate transition to support and manage implementation to production environments.
• Build relationships with business and infrastructure teams that will facilitate becoming an application and business workflow subject matter expert.
• Define, schedule, and manage change/release management working with needed RBC parties and vendors.
• Conduct meetings, give presentations, and provide consulting services to business partners on new initiatives.

What do you need to succeed?

Must have

• Experience with Eagle Investment Systems suite of products: STAR, PACE, Message Center, Reporting and Automation Center and/or other modules.
• IT experience with demonstrated ability to read stored procedures, create and run SQL queries, troubleshoot batch cycle issues, and diagnose and resolve issues.
• Bachelor's degree from an accredited four-year university. BS/BA in Computer Science, Finance, Accounting, Math or related technical area.
• Experience in Oracle , MS SQL or related databases.

Nice-to-have

• Exposure to ServiceNow application.
• Exceptional communication skills, written and verbal.
• Strong professional work ethic, attention to detail, and self-motivated.
• Excellent collaboration and work with team members and business users.

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• Incentivized performance.
• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Flexible work/life balance options.

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software.

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-01-05

Application Deadline: 2026-01-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range 

The expected pay range for this position is: 0-0

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.