Senior Technical Security Analyst

Mindlance; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology firm is seeking a Senior Technical Security Analyst in Toronto, ON. The candidate will support end users, manage IT service requests, and maintain client relations. Essential skills include at least 3 years in IT support, experience with ServiceNow, and strong communication abilities. The role requires quick task management in high-pressure situations. Candidates who have knowledge of Identity & Access Management are preferred. This position is onsite.

Qualifications

• At least 3 years of experience in IT support and/or Service Desk support.
• Strong verbal and written communication skills.
• Ability to manage tasks in a high-pressure environment.

Responsibilities

• Process user requests via the ticketing platform and ensure timely execution.
• Investigate urgent issues and escalate as necessary.
• Collaborate with team members to leverage collective knowledge.

Skills

IT support experience

ServiceNow

Technical writing

Client relations

Identity & Access Management

Collaboration

Job description

Job Title: Senior Technical Security Analyst

Location: Toronto, ON (Onsite)

Duration: 6 + Months

Daily Responsibilities

• Support end users by processing requests submitted through our ticketing platform and follow documented procedures, ensuring timely execution and closure of access requests
• Investigate urgent issues and elevate requests accordingly ensuring a valid business reason is provided
• Work in a diverse environment leveraging other team members’ experience and knowledge

Must Have Skills

• At least 3 years of experience working in IT support and/or Service Desk support role
• ServiceNow
• Strong technical writing aptitude, written and verbal communications skills
• Strong ability to manage client and stakeholder relations with a strong sense of urgency and ability to shift tasks in high pressure environment
• Knowledge in Identity & Access Management controls and policies
• Skilled in collaboration, troubleshooting and gap analysis

Nice to have Skills

• ITIL v3: Foundations, Operational Support & Analysis
• Strong technical writing aptitude, written and verbal communications skills

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.