Senior TAM, Strategic Alliances — Remote

Affirm; Ottawa; Remote; CAD 189,000 - 260,000; Full time

Benefits offered by this job

Health coverage and benefits

Equity rewards

Stipends for tech setup

Job summary

Affirm, a remote-first company, seeks a Senior Technical Account Manager (L6) based in Canada to own operational health across strategic alliances, orchestrating alerts, monitoring, triage, and SLA delivery while translating merchant needs into technical strategies.

You’ll lead cross-functional collaboration with Product, Engineering, Operations, Customer Success, and Frontline Technical Support, growing into end-to-end account ownership over 6–12 months and mentoring teammates.

Qualifications

• Six+ years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture.
• Experience owning the operational health of technical accounts and delivering against SLAs.
• Deep understanding of RESTful APIs, webhooks, and HTTP; hands-on with debugging integrations.
• Ability to read production code (HTML, JavaScript, SQL, Python) and write queries to diagnose issues.
• Strong communication, leadership and cross-team collaboration skills.

Responsibilities

• Own the operational aspect of TAM across the strategic alliance portfolio, ensuring integrations stay healthy and issues are resolved quickly.
• Deliver against SLAs, surface risks, and respond with urgency to merchant issues.
• Conduct in-depth investigations across logs and data, owning end-to-end resolution.
• Drive cross-team initiatives with product and engineering to grow account value after launch.
• Mentor junior TAMs and contribute to interviewing and team development.

Skills

API expertise

Code fluency

Troubleshooting

Technical communication

Relationship management

Leadership

Tools

Postman

Jira

Notion

Snowflake

Chronosphere

Job description

Affirm, a remote-first company, seeks a Senior Technical Account Manager (L6) based in Canada to own operational health across strategic alliances, orchestrating alerts, monitoring, triage, and SLA delivery while translating merchant needs into technical strategies.

You’ll lead cross-functional collaboration with Product, Engineering, Operations, Customer Success, and Frontline Technical Support, growing into end-to-end account ownership over 6–12 months and mentoring teammates.