Senior Technical Account Manager

Amazon Web Services Canada, Inc.; Toronto; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

RRSP

Paid time off

Job summary

Amazon Web Services Canada, Inc. seeks a Technical Account Manager (TAM) to be the principal technical advisor for customers across industries, helping them gain value from AWS.

This role is not sales-focused and requires fluency in French and English, with travel of 10% or more. You will craft strategies to drive adoption of AWS services, represent the customer within AWS, and work with senior leadership on incidents, trade-offs, and risk management while keeping environments healthy and

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.
• Bilingual in French and English.

Responsibilities

• Act as principal technical advisor to customers across industries and sizes.
• Help customers adopt and use AWS services; drive incident and risk discussions with senior leadership.
• Provide advocacy and strategic technical guidance to plan and build solutions with best practices.

Skills

Distributed applications

Technical engineering

Job description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

As a TAM, you will help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

Basic Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• Fluency in French and English is required due to the nature of the role that requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada.

Preferred Qualifications

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being.

5+ years of experience with distributed applications (design, implementation, operations, or consulting); 5+ years of technical engineering experience; bilingual in French and English.