Senior Storage Specialist

E-Comm 9-1-1; Vancouver; Hybrid; CAD 123,000 - 150,000; Full time

Job summary

A leading emergency communications organization is seeking a Senior Storage Specialist to design and maintain critical infrastructure. The role requires deep expertise in storage technologies like NetApp and NetBackup, along with strong troubleshooting skills. This position offers a competitive salary and hybrid working arrangements in Vancouver. Join a team committed to public safety and community support.

Benefits

Competitive salary

Comprehensive health benefits

Generous vacation plan

Career development opportunities

Qualifications

• At least 5 years of experience in enterprise storage and backup infrastructure.
• Familiarity with IT Service Management (ITSM) and ITIL frameworks.
• Ability to coach, mentor, and guide technical staff.

Responsibilities

• Lead the design and management of enterprise storage and backup infrastructure.
• Provide advanced troubleshooting for storage and recovery systems.
• Collaborate with vendors and evaluate emerging technologies.

Skills

Advanced knowledge of NetApp

Strong troubleshooting skills

Project management experience

Team leadership experience

Excellent communication skills

Education

Degree or diploma in Computer Science

Tools

NetBackup

VMware VSAN

cloud storage (S3)

Job description

Overview

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across British Columbia. Our people are passionate about their work and public safety, and we are looking for someone to join our team who shares that same spirit of collaboration and wants to contribute to our vision of safer communities in British Columbia through excellence in public safety communication.

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are looking for a Senior Storage Specialist to join our Technology Services team. In this senior technical role, you’ll leverage your deep expertise in enterprise storage, backup, and replication technologies to design, maintain, and optimize mission-critical infrastructure that underpins E-Comm’s operations.

Reporting to the Manager, Infrastructure Services, this is a great opportunity to serve as a subject matter expert, mentor junior staff, and help shape our storage and backup architecture to support both current needs and future innovation.

What You’ll Do

• Lead the design, implementation, and management of enterprise storage and backup infrastructure, including NetApp Storage, NetBackup, Block & File Storage, S3, VMware VSAN, and disaster recovery/business continuity technologies
• Provide advanced troubleshooting, diagnostics, and solutions for complex technical problems affecting storage, backup, and recovery systems
• Support application storage and recovery requirements (e.g., Databases, Messaging, Hypervisors)
• Deliver capacity planning, KPI metrics, reporting, and advisory services to internal and external stakeholders
• Act as a subject matter expert for complex projects—contributing to requirements gathering, solution design, and technical architecture
• Collaborate with vendors, evaluate emerging technologies, and make recommendations for optimization
• Mentor and coach team members, participate in recruitment activities, and share knowledge to strengthen the team’s capabilities
• Develop technical strategies, policies, processes, and documentation that promote operational excellence
• Participate in the on-call rotation, with occasional evening or weekend work

What You Bring

• Degree or diploma in Computer Science (or equivalent combination of education, training, and experience)
• At least 5 years of recent, relevant experience in enterprise storage and backup infrastructure
• Advanced knowledge of NetApp, NetBackup, VMware VSAN, cloud storage (S3), and disaster recovery/business continuity technologies
• Familiarity with IT Service Management (ITSM) and ITIL frameworks
• Strong troubleshooting skills with the ability to resolve complex issues quickly and effectively
• Project management experience including requirements analysis, estimating, and vendor evaluation
• Team leadership experience
• Excellent communication and documentation skills, with the ability to present complex information clearly to different audiences
• Ability to coach, mentor, and guide technical staff
• Programming ability in languages such as Go, Python, Ruby, or Java is an asset
• Certification in relevant storage technologies is highly desirable

What we offer

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary with comprehensive extended health and dental benefits
• Generous vacation plan
• Hybrid working arrangements
• Eligibility to participate in our Personal Time-Off Program
• Pension - we are members of the Municipal Pension Plan, a defined benefits fund
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Security Requirements

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is five [5] years.

To qualify for this process, a candidate may either be a Canadian Permanent Resident [PR] or Canadian Citizens. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

Vaccination Requirements

E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

Job Details

• Number of positions: One
• Wage/Salary: $123,000 - $150,000
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Employee Group: Exempt
• Department: Technology Services
• Location: Vancouver/Hybrid
• Closing date for applications: September 18th, 2025 at 11.59pm

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability please email [e-mail]