Senior Solutions Architect

Bizzabo; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading event software company in Montreal is seeking an experienced Enterprise Solutions Engineer to onboard and support Tier 1 customers. You will oversee complex projects and ensure customer success through strong relationships and technical expertise. The ideal candidate has at least 5 years of experience in a SaaS environment and excellent communication skills. This role offers opportunities for professional growth in a supportive and inclusive culture.

Benefits

Inclusive workplace culture

Opportunities for professional growth

Ping pong tournaments

Qualifications

• 5+ years of experience in a SaaS or enterprise software environment.
• Success leading complex, post-sales projects for large enterprise accounts.
• Ability to convey technical concepts effectively to diverse audiences.

Responsibilities

• Lead onboarding for Tier 1 customers through technical implementation.
• Manage complex projects, ensuring successful delivery of solutions.
• Provide ongoing technical consulting and guidance to enhance customer satisfaction.

Skills

Technical Consulting

Problem-solving

Project Management

Clear Communication

Customer Relationship Management

Technical Training

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

HTML

CSS

JavaScript

APIs

REST services

Job description

We are looking for an experienced Enterprise Solutions Engineer to join our Solutions team at Bizzabo. This important post-sales role focuses on onboarding and supporting our top Tier 1 customers as they implement and grow with Bizzabo’s event software. As a trusted advisor, you will oversee complex projects, lead customer onboarding efforts, and help our enterprise customers succeed with our platform.

You are a technical consultant and problem solver who can handle the details of enterprise event software implementations. Your confidence, clear communication, and organization let you manage multiple important clients and projects at once. You will build strong relationships and provide value at every phase of the customer journey.

Requirements

What You’ll Be Doing:

• Partner with Customer Success to lead the onboarding process for Tier 1 customers, guiding them through technical implementation, workflow analysis, and adopting best practices
• Serve as a trusted advisor to enterprise clients, conducting technical and business discovery to understand their unique needs and event goals
• Manage complex projects with multiple stakeholders from post-sale through deployment, ensuring timely and successful delivery of solutions
• Collaborate with Product, Development, and Customer Success teams to design, scope, and implement solutions tailored to customer requirements
• Develop and deliver onboarding objectives, technical training, and impactful demos to speed up customer adoption and proficiency
• Provide ongoing technical consulting, troubleshooting, and proactive guidance to boost customer satisfaction and retention
• Generalize and productize solutions capturing best practices and create customer-facing documentation and how-to guides
• Identify opportunities for account growth, upselling, and cross-selling by recognizing changing customer needs and matching them with Bizzabo’s capabilities
• Deliver product feedback and new requirements based on your experiences in the field, advocate for customer interests internally
• Consult customers in navigating complex integrations, including APIs, webhooks, and third-party tools

Who You Are:

• 5+ years of Solutions Architect, Sales Engineer, or similar experience in a SaaS or enterprise software environment
• Demonstrated success leading complex, post-sales projects for large enterprise accounts, ideally in the events or professional services industry
• Exceptional consulting, problem-solving, and project management skills; able to manage multiple priorities and stakeholders with confidence and clarity
• Outstanding communication and presentation skills, with the ability to convey technical concepts to both executive and technical audiences
• Highly organized, detail-oriented, and goal-driven, with a proactive approach to customer success
• Strong technical acumen: familiarity with HTML, CSS, JavaScript, APIs, REST services, and database structures; experience with integrations and workflow automation (e.g., Zapier, webhooks) is a plus
• Experience working with production and/or content delivery via modern web technologies (RTMP, WebRTC, SIP, etc.) is an advantage
• Bachelor’s degree in Computer Science, Engineering, or a related field preferred

Community Details and Perks

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

Bizzabo is dedicated to ensuring equity in the workplace and fostering a diverse, inclusive environment where every voice is heard and everyone belongs. Qualified applicants will be considered regardless of gender, gender identity, sexual orientation, age, race, national origin, religious beliefs, military or veteran status, disability, or other legally protected status.

Note: All Bizzabo communications related to job postings will be conducted using corporate email. At no point will Bizzabo communicate or conduct interviews using messaging apps. Please report any suspicious communications to [e-mail]

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