Senior Software Engineer, Backend (AI Agent)

Cresta; Old Toronto; Hybrid; CAD 80,000 - 130,000; Full time

Job summary

An innovative company is seeking a Senior Software Engineer to join their AI Agent team. This role focuses on designing and maintaining robust backend architectures that support cutting-edge AI solutions. You'll collaborate with cross-functional teams to ensure seamless integration and drive initiatives to enhance system scalability and reliability. With a strong emphasis on optimizing performance and security, this position offers a unique opportunity to shape the future of AI by solving complex problems in a dynamic environment. If you're passionate about leveraging technology to improve customer interactions, this is the role for you.

Qualifications

• 5+ years of experience in backend system architecture and cloud services.
• Proficient in API design with knowledge of gRPC and REST protocols.

Responsibilities

• Design and maintain scalable backend architectures for AI Agent solutions.
• Collaborate with teams to ensure seamless integration of AI functionalities.

Skills

Backend System Architecture

API Design

Cloud Services

Database Schema Design

Containerization (Kubernetes, Docker)

Security Measures

Performance Optimization

Education

Bachelor’s degree in Computer Science

Tools

AWS

Azure

Google Cloud

gRPC

REST

Job description

Senior Software Engineer, Backend (AI Agent)

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable. This role will involve hands-on work on cutting-edge projects, requiring innovative and passionate software engineers who can bring research into practical, scalable applications.

As a Senior Software Engineer, your goal will be to ensure that our AI Agents are backed by the most reliable and scalable server solutions. This includes designing and maintaining the server architecture that handles real-world, high-volume interactions and ensures high availability and performance. While we’re focused on server optimization and data management rather than pure research, you’ll be working with some of the most advanced technologies in the cloud and server space.

This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.

Responsibilities:

• Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models.
• Collaborate with cross-functional teams including frontend engineers and machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions.
• Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities.
• Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability.
• Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents.

Qualifications We Value:

• Bachelor’s degree in Computer Science or a related field.
• 5+ years of experience in backend system architecture, cloud services, or related technology fields.
• Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC and REST.
• Previous experience working with Virtual Agent or AI Agent systems.
• Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases.
• Experience in containerized application deployment using Kubernetes and Docker in microservices architectures.
• Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards.

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [e-mail].

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