Senior Site Reliability Engineer (SRE) – ServiceNow Platform

MANTU GROUP SA; Quebec; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An international consulting firm in Montreal is seeking a Senior Site Reliability Engineer for their ServiceNow Platform. In this role, you will oversee the operations and reliability engineering of ServiceNow SaaS environments. The ideal candidate will have between 7 and 15 years of experience, particularly in software development or ServiceNow administration, and will demonstrate strong technical and interpersonal skills. The position involves participation in on-call rotations and building systems that are reliable and efficient.

Benefits

Robust training system

Vibrant workplace with internal events

Commitment to CSR programs

Qualifications

• 7-15 years of professional experience in technology roles.
• Experience with ServiceNow or software development.
• Strong written and verbal communication skills.

Responsibilities

• Deliver improvements to maximize system availability.
• Troubleshoot ServiceNow issues and identify root causes.
• Support observability capabilities including metrics and logging.

Skills

Software development (e.g., Python)

ServiceNow administration or development

Communication skills

Collaboration within teams

Job description

Senior Site Reliability Engineer (SRE) – ServiceNow Platform

Montreal

Permanent Job

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience. We look forward to meeting you!

Job description

Join our team in Montreal and start a new adventure in an international and dynamic environment, where you can grow your career within a rapidly expanding organization.

As a Site Reliability Engineer (SRE) – ServiceNow, you will support the delivery, operations, and reliability engineering of ServiceNow SaaS environments. You will work closely within a global SRE community to deliver reliable and resilient systems while minimizing operational effort.

Being an SRE at Amaris Consulting means positioning yourself as both a technical and functional expert, and—most importantly—acting as an ambassador of our company thanks to:

• Your interpersonal skills and ability to build trust-based relationships and understand client challenges.
• Your curiosity and desire to learn, as we support over 1,000 clients across all industries worldwide.
• Your passion for delivering reliable, resilient systems with efficient operational practices.

Your Responsibilities

• Deliver improvements to maximize system availability and performance through task optimization, automation, and continuous problem management.
• Troubleshoot ServiceNow issues as well as occasional on-premises components in Linux environments, working with colleagues to identify root causes and implement lasting solutions.
• Support observability capabilities including metrics, logging, tracing, and alerting.
• Participate in an on-call rotation with the global SRE team, ensuring responsiveness and reliability during agreed periods.
• Build deep understanding of ServiceNow instances, their integrations, and dependencies, and contribute to documentation.
• Identify and prioritize technical debt impacting service quality or operational efficiency.
• Provide feedback on policies and procedures to continuously improve SRE and operational practices.
• Be available to work onsite in Montreal 3 days per week as required.

Your Profile

• 7–15 years of professional experience in technology roles (software development, infrastructure engineering, system administration, or similar).
• Experience in at least one of the following: software development (e.g., Python), ServiceNow administration, or ServiceNow development.
• Strong written and verbal communication skills.
• Ability to collaborate effectively within global and multidisciplinary teams.
• A dependable team player with strong client-service orientation.
• Comfort responding during occasional technical emergencies (incident management, outages).
• Willingness to participate in an on-call rotation.

What we offer

• An international community that brings together more than 110 nationalities.
• An environment where trust is central: 70% of our key leaders started at the first level of responsibility.
• A robust training system with our internal Academy and more than 250 modules available.
• A vibrant workplace with frequent internal events (afterworks, team buildings, etc.).
• A strong commitment to CSR, especially through our WeCare Together program.

Diversity & Inclusion

Amaris Consulting is committed to promoting diversity within its team and to creating an inclusive working environment. All applications from qualified individuals are considered, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics. Special attention will be given to candidates with disabilities.