Senior ServiceNow Solution Architect - AI-Driven Workflows

ServiceNow; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A global technology leader is seeking a Solution Architect in Toronto, Ontario, responsible for guiding customers in implementing ServiceNow's solutions. This position emphasizes building strong relationships, providing architectural guidance, and delivering tailored presentations to clients. The ideal candidate will have over 8 years of experience in professional services, customer-centric skills, and a deep understanding of technology processes to effectively solve complex issues. This role involves potential travel up to 50% and the achievement of relevant ServiceNow certifications.

Qualifications

• Experience with AI-powered tools and workflows.
• 8+ years in professional services or related experience.
• Ability to travel up to 50% of the time.
• Creative problem-solving capabilities.
• Experience with senior leadership consultation.

Responsibilities

• Support pre-sales activities and customer engagements.
• Interact with CXO roles on implementation roadmaps.
• Design ServiceNow solutions with a focus on success.
• Conduct presentations and webinars for stakeholders.
• Promote continuous improvement of delivery materials.

Skills

AI integration

Project management

Customer-centric mentality

Collaboration

Technical communication

Education

8+ years in professional services or equivalent education/experience

ServiceNow Certification

Tools

ServiceNow Certified Implementation Specialist

Technical and business visualization tools

Job description

A global technology leader is seeking a Solution Architect in Toronto, Ontario, responsible for guiding customers in implementing ServiceNow's solutions. This position emphasizes building strong relationships, providing architectural guidance, and delivering tailored presentations to clients. The ideal candidate will have over 8 years of experience in professional services, customer-centric skills, and a deep understanding of technology processes to effectively solve complex issues. This role involves potential travel up to 50% and the achievement of relevant ServiceNow certifications.