Senior ServiceNow Program Lead

CGI; Toronto; On-site; CAD 95,000 - 145,000; Full time

Job summary

A leading IT and business consulting firm is seeking a Sr. ServiceNow Project Manager in Toronto, Canada. This role involves managing ServiceNow implementation projects and leading project planning sessions. Candidates should have 5+ years of experience in project management and 2+ years with ServiceNow projects, demonstrating strong communication and leadership skills. Certifications like ServiceNow System Administrator and ITIL are preferred. The expected compensation is $95,000–$145,000.

Qualifications

• 5+ years of experience in project management, with a focus on IT service delivery or enterprise platform deployments.
• 2+ years of hands-on experience managing ServiceNow projects (ITSM, ITOM, HRSD, or SecOps modules preferred).
• Demonstrated experience with ITSM frameworks such as ITIL v3 or v4.

Responsibilities

• Manage the end-to-end delivery of ServiceNow implementation and enhancement projects.
• Lead project planning sessions, establish project timelines, and manage stakeholder communications.
• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.

Skills

Project Management

ServiceNow

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field

Job description

A leading IT and business consulting firm is seeking a Sr. ServiceNow Project Manager in Toronto, Canada. This role involves managing ServiceNow implementation projects and leading project planning sessions. Candidates should have 5+ years of experience in project management and 2+ years with ServiceNow projects, demonstrating strong communication and leadership skills. Certifications like ServiceNow System Administrator and ITIL are preferred. The expected compensation is $95,000–$145,000.