Senior Salesforce FSC Admin & Business Analyst

RBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A major financial institution in Toronto is seeking a CRM Advisor skilled in Salesforce administration to support its transformative CRM program. The role involves user management, incident analysis, and collaboration across teams to ensure efficient operations. Applicants should possess a degree and have significant experience with Salesforce and Agile methodologies. This full-time position offers competitive compensation and benefits, along with opportunities for professional development.

Benefits

Comprehensive total rewards program

Flexible work/life balance options

Professional development opportunities

Qualifications

• 5+ years of experience as a business analyst supporting large-scale CRM implementations.
• Minimum 3 years’ work experience in Salesforce FSC implementation.
• Minimum 2 years’ work experience with JIRA and ServiceNow.

Responsibilities

• Assist with user management for Salesforce access.
• Analyze end user queries and support requirements.
• Collaborate with team members for incident prioritization.

Skills

Salesforce expertise

Business analysis

Agile methodologies

User relationship building

Education

Bachelor’s or master’s degree

Tools

Salesforce FSC

JIRA

ServiceNow

Microsoft Office 365

Job description

A major financial institution in Toronto is seeking a CRM Advisor skilled in Salesforce administration to support its transformative CRM program. The role involves user management, incident analysis, and collaboration across teams to ensure efficient operations. Applicants should possess a degree and have significant experience with Salesforce and Agile methodologies. This full-time position offers competitive compensation and benefits, along with opportunities for professional development.