Senior Retail Operations Manager - Kimberley

Placements24; Kimberley; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Performance-based bonuses

Health benefits

Retirement plan

Paid time off

Career development

Job summary

Placements24 is seeking a Senior Retail Operations Manager to oversee distributed store operations from a remote setting. The role focuses on driving efficiency, profitability, and customer satisfaction across the network, including Kimberley, with leadership across regional and store managers.

You will implement KPIs, manage inventory and logistics, and collaborate with merchandising, marketing, and HR to achieve strategic objectives.

Qualifications

• 7+ years of experience in retail operations management, including senior or multi-unit leadership.
• Proven track record of improving efficiency and profitability across multiple locations.
• Strong understanding of inventory, supply chain, loss prevention, and operational best practices.

Responsibilities

• Develop and implement operational strategies to enhance efficiency, profitability, and customer satisfaction across all retail locations.
• Oversee daily operations, ensuring compliance with company policies and standards.
• Manage inventory control, supply chain logistics, and stock management to minimize loss and optimize levels.
• Lead and mentor regional and store managers to foster performance and accountability.
• Drive store compliance, safety, security, and loss prevention initiatives.
• Collaborate with merchandising, marketing, and HR to align operational goals with business objectives.
• Identify opportunities for operational improvements and implement innovative solutions.
• Conduct regular operational reviews and provide actionable recommendations to senior leadership.
• Ensure seamless integration of new technologies and systems within store operations.

Skills

Leadership

Strategic planning

Data analysis

Inventory management

Supply chain

KPIs

Communication

Education

Bachelor's degree in Business Administration

Tools

ERP systems

Retail management software

Job description

About the Role

Our client, a national retail chain known for its quality products and exceptional customer service, is seeking a highly motivated and experienced Senior Retail Operations Manager to oversee operations remotely and provide strategic direction for their stores, with a focus on ensuring efficiency and excellence across their network, including Kimberley. This role is vital for optimizing store performance, managing resources, and implementing best practices in operational efficiency. The ideal candidate will have a deep understanding of retail operations, strong leadership capabilities, and a proven ability to drive positive change in a distributed environment. This is an excellent opportunity to influence the operational success of a major retail brand from a remote work setting.

Key Responsibilities

• Develop and implement operational strategies to enhance efficiency, profitability, and customer satisfaction across all retail locations.
• Oversee daily operations, ensuring compliance with company policies, procedures, and standards.
• Manage inventory control, supply chain logistics, and stock management processes to minimize loss and optimize stock levels.
• Implement and monitor key performance indicators (KPIs) for store operations, analyzing data to identify areas for improvement.
• Lead and mentor a team of regional and store managers, fostering a culture of performance and accountability.
• Drive initiatives related to store compliance, safety, security, and loss prevention.
• Collaborate with cross-functional departments (e.g., merchandising, marketing, HR) to align operational goals with overall business objectives.
• Identify opportunities for operational improvements and implement innovative solutions.
• Conduct regular operational reviews and provide actionable recommendations to senior leadership.
• Ensure seamless integration of new technologies and systems within store operations.

Requirements

• Minimum of 7 years of experience in retail operations management, with a significant portion in a senior or multi-unit leadership role.
• Proven track record of successfully managing complex retail operations and driving significant improvements in efficiency and profitability.
• Strong understanding of inventory management, supply chain, loss prevention, and operational best practices.
• Excellent leadership, team management, and motivational skills.
• Strong analytical and problem-solving abilities, with proficiency in data analysis and reporting.
• Experience with retail management software and ERP systems.
• Ability to develop and implement strategic operational plans.
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Proficiency in project management.
• Bachelor's degree in Business Administration, Management, or a related field.

Benefits

This remote position offers a competitive salary, performance-based bonuses, and a comprehensive benefits package including health, retirement, and paid time off. Enjoy the flexibility of working from home while playing a crucial role in shaping the operational future of our company. Our client provides opportunities for continuous learning, professional development, and career advancement within a leading retail organization.