Retail Operations Supervisor

Placements24; Kimberley; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on sporting goods

Career advancement opportunities

Comprehensive training and development

Team-oriented work environment

Direct involvement in store operations

Exposure to leading sports brands

Supportive management team

Regular performance reviews

Leadership growth potential

Job summary

Placements24 is helping a popular sporting goods retailer recruit a Retail Operations Supervisor for their Kimberley store. The role oversees stock management, store presentation, and staff scheduling, reporting to the Store Manager and driving operational excellence.

The ideal candidate has prior supervisory experience in retail, a passion for sports, and a proven ability to lead teams, optimize processes, and deliver excellent customer service in a fast-paced environment.

Qualifications

• Experience in a retail supervisory role or as a senior sales associate.
• Strong understanding of retail operations, including inventory management and visual merchandising.
• Excellent organizational and time management skills.
• Good leadership and team motivation capabilities.
• Customer-focused with strong communication skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency in POS systems and basic computer skills.
• Flexibility to work varied shifts, including weekends and holidays.
• A Grade 12 certificate or equivalent; further training in retail management is an asset.
• Passion for sports and fitness is an advantage.

Responsibilities

• Supervise and coordinate daily store operations, including opening and closing procedures.
• Manage stockroom organization, receiving, and inventory counts.
• Ensure visual merchandising standards are maintained on the sales floor and in displays.
• Assist in staff scheduling and manage daily team performance.
• Ensure compliance with health, safety, and security procedures.
• Monitor and manage store supplies and operational equipment.
• Handle customer inquiries and elevate complex issues to the Store Manager.
• Assist in training new employees on operational procedures.
• Drive operational efficiency and identify areas for improvement.
• Support the Store Manager in achieving sales and performance targets.

Skills

Retail operations

Inventory management

Visual merchandising

Organizational skills

Time management

Leadership

Communication

POS systems

Basic computer skills

Education

Grade 12 or equivalent (retail management training a plus)

Tools

POS software

Job description

About the Role Our client, a popular sporting goods retailer, is seeking a motivated and organized Retail Operations Supervisor for their store in Kimberley . This role is crucial for ensuring the smooth and efficient day-to-day running of the store's operational aspects, supporting the Store Manager in achieving business objectives. The Operations Supervisor will be responsible for overseeing stock management, maintaining store presentation standards, managing staff schedules, and ensuring compliance with operational policies. You will lead by example, motivating the team to deliver excellent customer service and uphold the brand's reputation. This is a full-time, in-store position requiring a proactive approach and a strong understanding of retail operations. The ideal candidate will have previous supervisory experience in a retail setting and a passion for sports and fitness. We are looking for an individual committed to operational excellence and contributing to a positive and productive store environment. Your role will be key in ensuring the store runs efficiently, allowing the sales team to focus on customer engagement.

Key Responsibilities

• Supervise and coordinate daily store operations, including opening and closing procedures.
• Manage stockroom organization, receiving, and inventory counts.
• Ensure visual merchandising standards are maintained on the sales floor and in displays.
• Assist in staff scheduling and manage daily team performance.
• Ensure compliance with health, safety, and security procedures.
• Monitor and manage store supplies and operational equipment.
• Handle customer inquiries and elevate complex issues to the Store Manager.
• Assist in training new employees on operational procedures.
• Drive operational efficiency and identify areas for improvement.
• Support the Store Manager in achieving sales and performance targets.

Requirements

• Previous experience in a retail supervisory role or as a senior sales associate.
• Strong understanding of retail operations, including inventory management and visual merchandising.
• Excellent organizational and time management skills.
• Good leadership and team motivation capabilities.
• Customer-focused with strong communication skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency in POS systems and basic computer skills.
• Flexibility to work varied shifts, including weekends and public holidays.
• A Grade 12 certificate or equivalent; further training in retail management is an asset.
• A passion for sports and fitness is a significant advantage.

Benefits

• Competitive salary package.
• Generous employee discounts on sporting goods.
• Opportunities for career advancement within the retail sector.
• Comprehensive training and development opportunities.
• A dynamic and team-oriented work environment.
• Direct involvement in store operations and management.
• Exposure to leading sports brands.
• Supportive management team.
• Regular performance reviews and feedback.
• Potential for leadership growth within the company.