Senior Retail Sales Lead

Placements24; Noord-Kaap; On-site; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary structure

Comprehensive medical aid

Provident fund benefits

Staff discounts

Career progression opportunities

Ongoing training and development

Job summary

Placements24 in Kimberley is seeking a Senior Retail Sales Lead to drive store performance and coach a team of sales associates. You will lead by example, deliver exceptional customer service, and implement sales strategies to meet targets.

The role requires at least 4 years in retail with 2 years in supervision, strong leadership and communication skills, and the ability to work weekends. Based in Kimberley, you will contribute to a thriving national retail brand.

Qualifications

• 4+ years in retail sales, with 2+ years in a supervisory or team-lead role.
• Proven track record of achieving sales targets and delivering excellent customer service.
• Strong leadership, coaching and communication skills.

Responsibilities

• Lead, coach, and mentor a team of retail sales associates to achieve store sales goals.
• Drive sales performance through effective strategies, product knowledge, and customer engagement.
• Provide exceptional customer service, resolving issues and ensuring customer satisfaction.
• Assist in managing store operations, including visual merchandising, stock management, and opening/closing procedures.
• Train new sales associates on product knowledge, sales techniques, and company policies.
• Monitor sales performance, identify trends, and implement action plans to improve results.
• Ensure the store environment is appealing, well-maintained, and adheres to brand standards.
• Deputize for the Store Manager when required.

Skills

Leadership

Coaching

Communication

Sales strategy

Customer service

POS systems

Inventory management

Team motivation

Job description

About the Role

Our client, a well-established national retail brand, is seeking a motivated and experienced Senior Retail Sales Lead to join their team in Kimberley. This pivotal role involves leading and inspiring a sales team to achieve exceptional customer service and sales targets. The Senior Sales Lead will be responsible for driving store performance, coaching sales associates, and ensuring a positive shopping experience for all customers. The ideal candidate will have a strong sales background, excellent leadership abilities, and a passion for the retail industry. This is an exciting opportunity for an ambitious individual to take on greater responsibility and contribute to the success of a thriving retail environment. We are looking for a proactive individual who can embody the brand's values and motivate others to excel.

Key Responsibilities

• Lead, coach, and mentor a team of retail sales associates to achieve individual and store sales goals.
• Drive sales performance through effective sales strategies, product knowledge, and customer engagement.
• Provide exceptional customer service, resolving issues and ensuring customer satisfaction.
• Assist in managing store operations, including visual merchandising, stock management, and daily opening/closing procedures.
• Train new sales associates on product knowledge, sales techniques, and company policies.
• Monitor sales performance, identify trends, and implement action plans to improve results.
• Ensure the store environment is appealing, well-maintained, and adheres to brand standards.
• Deputize for the Store Manager when required.
• Foster a positive and collaborative team culture.

Requirements

• A minimum of 4 years of experience in retail sales, with at least 2 years in a supervisory or team lead capacity.
• Proven track record of achieving sales targets and driving customer satisfaction.
• Strong leadership, coaching, and communication skills.
• Excellent understanding of sales principles and customer service best practices.
• Ability to motivate and inspire a team.
• Experience with POS systems and basic inventory management.
• A genuine passion for retail and a customer-centric approach.
• Ability to work flexible hours, including weekends and holidays.
• Must be based in or able to reliably commute to Kimberley.

Benefits

• Our client offers a competitive salary structure with performance-based incentives.
• Employees receive comprehensive medical aid and provident fund benefits.
• Significant staff discounts on company merchandise are a key perk.
• Opportunities for career progression into Store Management roles are actively encouraged and supported.
• You will receive ongoing training and development to enhance your leadership and sales skills.
• This role offers a dynamic work environment where your contributions directly impact store success.