Senior Retail Store Manager in Kimberley

Placements24; Kimberley; On-site; CAD 39,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Training programs

Career growth

Employee discount

Provident fund

Job summary

Placements24 seeks a Senior Retail Store Manager for its Kimberley store to oversee daily operations, lead a dynamic team and drive sales performance while ensuring top customer service and stock control.

The role requires 5+ years of retail management experience, strong leadership and budgeting skills, and a focus on Merchandising, safety, and staff development. On-site work with opportunities for growth in a national retail group.

Qualifications

• Minimum of 5 years of experience in a retail management role, with at least 2 years as a Senior Store Manager or Assistant Store Manager in a similar environment.
• Proven ability to drive sales, achieve targets, and manage budgets effectively.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Experience in stock management, visual merchandising, and operational efficiency.

Responsibilities

• Oversee the day-to-day operations of the Kimberley retail store, ensuring adherence to company policies and procedures.
• Lead, motivate, and develop a high-performing retail team, including recruitment, training, and performance management.
• Drive sales performance through effective sales strategies, product knowledge, and exceptional customer service.
• Manage inventory levels, conduct stock takes, and implement effective stock control measures to minimize loss.
• Ensure outstanding visual merchandising and store presentation to enhance the customer shopping experience.
• Monitor and analyze sales data, customer feedback, and market trends to identify areas for improvement and growth opportunities.
• Handle customer inquiries, complaints, and issues promptly and professionally.
• Ensure compliance with health, safety, and security regulations within the store.
• Manage store budgets and financial performance, working towards achieving sales and profit targets.
• Foster a positive and collaborative work environment for all staff members.

Skills

Leadership

Sales leadership

Customer service

Communication

Team development

Budget management

Stock management

POS systems

Education

Business/Retail management degree

Job description

About the Role

Our client, a leading name in the retail sector, is seeking an experienced and dynamic Senior Retail Store Manager to oversee operations in their Kimberley, Northern Cape branch. This is a pivotal role requiring a leader with a proven track record in retail management, a passion for customer service, and the ability to drive sales and profitability. The ideal candidate will be responsible for managing a team, ensuring high standards of visual merchandising, stock control, and operational efficiency. This position offers a fantastic opportunity to make a significant impact within a well-established company and to grow your career in a challenging yet rewarding retail environment. You will be at the forefront of customer engagement, brand representation, and team development within the Kimberley community.

Key Responsibilities

• Oversee the day-to-day operations of the Kimberley retail store, ensuring adherence to company policies and procedures.
• Lead, motivate, and develop a high-performing retail team, including recruitment, training, and performance management.
• Drive sales performance through effective sales strategies, product knowledge, and exceptional customer service.
• Manage inventory levels, conduct stock takes, and implement effective stock control measures to minimize loss.
• Ensure outstanding visual merchandising and store presentation to enhance the customer shopping experience.
• Monitor and analyze sales data, customer feedback, and market trends to identify areas for improvement and growth opportunities.
• Handle customer inquiries, complaints, and issues promptly and professionally.
• Ensure compliance with health, safety, and security regulations within the store.
• Manage store budgets and financial performance, working towards achieving sales and profit targets.
• Foster a positive and collaborative work environment for all staff members.

Requirements

• Minimum of 5 years of experience in a retail management role, with at least 2 years as a Senior Store Manager or Assistant Store Manager in a similar environment.
• Proven ability to drive sales, achieve targets, and manage budgets effectively.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Experience in stock management, visual merchandising, and operational efficiency.
• Proficiency in using retail Point of Sale (POS) systems and other relevant software.
• A passion for the retail industry and a deep understanding of consumer behaviour.
• Ability to work flexible hours, including weekends and public holidays as required by the business needs in Kimberley .
• A proactive and results-oriented approach to management.
• Relevant tertiary qualification in Business Management or Retail is advantageous but not essential if extensive experience is demonstrated.

Benefits

• Competitive annual salary of R .
• Performance-based bonuses and incentives.
• Comprehensive training and development programs.
• Opportunities for career advancement within a growing national retail group.
• Employee discount on company products.
• A supportive and dynamic work environment.
• Contribution towards provident fund.